Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Toronto Pearson International Airport (YYZ)

Last Updated: Oct. 8, 2020, 5:47 p.m.

  • Kurush Minocher
  • 416-776-3000
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • N/A - facilitated through issuance of airline ticket

  • Weblink to more information (who requires the declaration?)
  • https://tc.canada.ca/en/initiatives/covid-19-measures-updates-guidance-tc/aviation-measures#toc5

  • Can the health declaration form be completed online?
  • No

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to carry a test certificate?

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Temperature checks conducted by the Canadian Air Transport Security Authority at the security checkpoint.

  • Does the airport recommend passengers arrive earlier for international departures?
  • 120-180 minutes

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • 45-90 minutes

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Terminal access is restricted to same-day travelling passengers and employees.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Caregivers are permitted to assist persons with disabilities and minors in to the terminal buildings.

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Subject to airline availability.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Regular cleaning based on passenger volumes using a Tersano product.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Passengers are required to scan their own boarding pass at the checkpoint.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • Passengers scans their own boarding pass at boarding gate readers; eGates and biometrics are not in use at this time.

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • Airlines are required to execute temperature checks at the originating airport. International passengers are required to complete a health declaration upon arrival in to Canada and can do so through a written form or through the CanBorder eDeclaration app. Beginning September 3, 2020, international arriving passengers in Terminal 1 will be invited to take part in a voluntary COVID-19 test to support a study. Consenting participants will provide a sample to researchers before leaving the airport and supply two additional samples that will be self-collected seven and fourteen days after arrival.

  • Are passengers required to quarantine on arrival at the airport?
  • 14

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?

  • Provide details:
  • International arriving passengers are required to self-isolate for a period of 14 days.

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • Passengers are required to leave the terminals immediately after collecting their baggage. If a passenger is exhibiting symptoms of COVD-19, the Public Health Agency of Canada will assure for safe travel, arrange for safe transport to their residence or a quarantine facility.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • Airport taxi / limo drivers and passengers are required to wear masks in the vehicle at all times. As meeters / greeters are not permitted in to the terminals, we encourage drivers to park in the parking garage or Cell Phone lot to wait.

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 2 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Floor decals are provided to encourage physical distancing in all areas.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Signage is in place to encourage physical distancing throughout the terminals.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • Restrictions are put in place through transportation service providers. Masks are also required on public transportation vehicles.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Yes

  • Are passenger-facing staff required to wear gloves?
  • No

  • Provide details

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • Staff traversing to the sterile side of the terminal require temperature checks at the non-passenger screening location. Individual organizations also have reporting to work protocols. Fit-for-access will require all staff accessing the restrictive area to answer a health screening questionnaire.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • The airport has implemented a multi-tier cleaning and sanitation regime, including fogging terminal spaces and baggage carts using an ultra-lyte solution; enhanced cleaning throughout the terminals, with a focus on high-touch areas; trialing pro-biotic cleaners within washrooms; ultraviolet cleaning trials; autonomous cleaners; MERV-13 filters in the HVAC; UV cleaning in HVAC; CleanSlate personal cell phone cleaners in passenger and employee spaces.

  • Has the airport implemented physical distancing detection technology?
  • Yes

  • Provide details
  • The airport utilizes Xovis technology within the check-in hall.

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas, Airport lounges, Duty-free shops, Other retail activities

  • Provide details
  • Seat decals are placed in holdrooms to encourage physical distancing. Tables and chairs have been removed from common-use food halls; tables and chairs have been spaced at least 6' apart at dine-in restaurants.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Yes

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • The airport currently has approximately 500 hand sanitizer stations throughout the terminals.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • Medical clinic is located in Terminal 1 and open Monday to Saturday.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • No

  • Provide details

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • https://maps.torontopearson.com/

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Use of social media.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Toronto Pearson offers a variety of services available to assist passengers with reduced mobility and can be found on https://www.torontopearson.com/en/accessibility. Wheelchairs and in-terminal shuttles are cleaned on a regular basis using disinfecting wipes.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Toronto Pearson has a wide range of online shopping opportunities available from https://www.torontopearson.com/en/whats-happening/stories/online-shop-launch

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • The airport has optimized airflow in both terminals and introduced indoor air quality monitoring. More information can be found at https://www.torontopearson.com/en/whats-happening/stories/iaq-monitoring

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Healthy Airport training is provided airport employees.