Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Brussels Airport (BRU)

Last Updated: Oct. 13, 2020, 12:13 p.m.

  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Weblink to the health declaration form

  • Weblink to more information (who requires the declaration?)

  • Can the health declaration form be completed online?
  • No

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to carry a test certificate?
  • No

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Temperature screening for all passengers prior entering the terminal is conducted by the medical team. Passengers also have the possibility to take a COVID-19 PCR test. The COVID-19 Test Centre, is located just outside the airport terminal (on the Departure level)

  • Does the airport recommend passengers arrive earlier for international departures?
  • passengers travelling inside EU should arrive 2,5 hours prior departing of aircraft; outside EU 3,5hours

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • not applicable

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • exceptions are made for: - press (upon request)- Meeting Center Visitors- Postal Office agents- Lost&Found and courrier delivery companies- HR consulting companies visitors-...

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • exemption is indeed made for accompanying persons

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • No

  • Provide details:

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Disinfection gel dispensers are available near the kiosks and high frequency additional cleaning is scheduled.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • The security agent performs a (touchless) scan of the boarding pass.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Provide details:

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • No

  • Provide details:

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • Not applicable

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • No

  • Provide details:

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • specific waiting areas have been organised and depicted at the arrival curb

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.5 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Floor-stickers at dense and more critical areas (shops, vending machines, counters, all queuing areas, check-in, security.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • All moving walkways have been put out of use. Only 2 persons per elevator are allowed. Posters are in place to inform and remind passengers on social distancing.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • Maximum capacity of the busses reduced to 50%, additional busses/coaches are available

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • All counters are foreseen with plexi/glass screens, here face masks are not mandatory. All other staff is required to wear face covering (mouth mask) at all time. Security agents performing body checks wear besides a mouth mask also a face shield.

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • security agents at the screening platform wear gloves.

  • Are passenger-facing staff subject to health screening?
  • No

  • Provide details

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • There is an increased cleaning and disinfection process and planning in place. Access to the restrooms and the availability of toilets per unit is limited to avoid "crowding". Sanitation units are in place at all the boarding and dining areas.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Seating capacity was reduced at boarding, dining and waiting areas.

  • Provide details
  • Where possible seating was taken away and also stickers are put on the seating to keep 1 seat free per used seat to respect the social distancing.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Audio announcements are programmed every 25 minutes. Inside the terminal on the main Covid health measures: wear a face mask, keep distance of 1,5m, wash your hands often with water and soap. Outside the terminal to inform that only passengers are allowed to enter the airport. Signage is foreseen as from arriving till leaving the airport.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • touchless stations are in place all over the passenger journey inside the airport

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • Standard medical staff is 24/7 available at the airport

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • Posters with the Covid measures which can be found all over the airport mentions a telephone number which can be called 24/7

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • All shops and services at the airport are marked in the airport app and the app includes a wayfinding map

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Standard procedures and means are availables e.g. website and all social media channels

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Standard procedures, personnel and equipment is available to assist PRM

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Vending machines and take-away food is available at certain shops and food & beverage concessions. All staff is wearing the requested personnel protection equipment such as mouth masks and glass shield are in place at the registers/counters.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • The standard cooling process with maximum air re-circulation has been adapted. • Air intake is set to 100% fresh air (no re-circulation). • The time programs are set to permanent ventilation. • Due to permanent ventilation regimes, filters are replaced more frequently. • Fan coil units are either switched OFF, either switched permanently on.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • The Brussels Airport Rescue Team is medically trained and is informed about the latest health regulations that are in place.All operational staff working at the airport is informed by their company and resides in the Airport Occupational Health&safety platform where all measures and updates are communicated