Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

London Luton Airport (LTN)

Last Updated: Oct. 13, 2020, 12:11 p.m.

  • Customer Relations
  • +44 1582405100
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • https://www.gov.uk/provide-journey-contact-details-before-travel-uk

  • Weblink to more information (who requires the declaration?)
  • https://www.gov.uk/provide-journey-contact-details-before-travel-uk

  • Can the health declaration form be completed online?
  • Yes

  • Please provide a weblink to the health declaration information/form
  • https://www.gov.uk/provide-journey-contact-details-before-travel-uk

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to carry a test certificate?
  • No

  • Are passengers required to undergo any health tests or screening?
  • No

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?

  • Does the airport recommend passengers arrive earlier for international departures?
  • Check in desks / bag drop facilities will open 2 hours prior to flight time. We recommend that passengers arrive 2-3 hours before their flight.

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • Check in desks / bag drop facilities will open 2 hours prior to flight time. We recommend that passengers arrive 2-3 hours before their flight.

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • All of our notices and social media posts instruct passengers only to enter the terminal building. However there are no physical barriers to prevent non-passengers entering.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Yes, any passengers needing assistance for what ever reason may be accompanied by a non travelling person.

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Yes, easyJet and Wizz Air both have self-service kiosks at Check-in for bag tagging. Passengers should have their boarding card printed or downloaded onto a smart device prior to arrival at the airport.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Yes, hand sanitiser is available at all customer touchpoints and our equipment is regularly sprayed with an antibac spray.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Yes, passengers must scan their own boarding card at our e-Gates to access security.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • Yes, passengers must scan their own boarding card at the Departure Gate and show their documents to the boarding agent through a perspex screen.

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • Yes, London Luton Airport has 15 e-Passport Gates for passengers to use who are eligible. Passengers must social-distance whilst queueing for the e-Passport Gates, once inside the e-Passport Gates passengers are protected by screens.

  • Are passengers required to undergo any health tests on arrival?
  • No

  • Provide details:

  • Are passengers required to quarantine on arrival at the airport?
  • Passengers will be required to quarantine if they are arriving from a country that is not exempt. But this will not be at the airport.

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • Yes

  • Provide details:
  • Not applicable at London Luton Airport

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • In line with government guidance we ask that passengers exit the airport as soon as possible after arrival. National advice posters that reinforce this are on display in arrivals. We have a 'keep left' policy to support safe access to onward travel on our pedestrian walkways.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • They are allowed as some passengers require assistance from friends and family, but in line with Government guidance, we ask that only those flying enter the terminal. Government guidance also states that people should only drop off/collect passengers who live in the same household as them or those in their 'support bubble'. This is reinforced on our website and on social media messaging.

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Provide details:

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • UK government guidance encourages 1+ metre distancing where possible but allows less than that where mitigations are in place. The Department for Transport guidance on airports states that it may not always be possible to achieve distancing in aviation operations.

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Operations at the airport have been reorganised to give passengers and staff the maximum possible space in which to queue, shop, eat, and embark/disembark aircraft. Queueing areas have been redesigned at check in, security, boarding gates and immigration. Alternate boarding gates are being used where possible in order to give extra space. In all areas of the airport, passengers are directed to wear face coverings in order to mitigate. Floor stickers are present in waiting areas such as bag search.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Yes, our social distancing signage is included on elevators and lifts. London Luton Airport does not have moving walkways.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • All public transport are carrying up to a maximum of 50% carrying capacity and no more. We have reduced airport transit bus occupancy to 50% (typically 40 people) in order to provide extra space for passengers. Extra buses are being used where needed, though this is well within capability due to the overall reduction in flights and passenger load on flights.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • All staff whether passenger facing or not are required to wear a face covering in public areas, unless they are exempt.

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • Our Security staff are wearing gloves. Other passenger-facing staff are not required to wear gloves but gloves are available if they want to wear them All staff not wearing gloves know to wash and sanitise their hands regularly and most carry a small sanitiser on their person.

  • Are passenger-facing staff subject to health screening?
  • No

  • Provide details

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Our cleaning plan covers all areas and surfaces, floors and touch points have an increased sanitisation regime using Sychem, an anti-viral, anti-microbial cleaning agent.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Yes.

  • Provide details
  • Seating stickers have been placed on seats to ensure social distancing is maintained.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Yes, London Luton airport has an automated reminding passenger to keep a safe social distance playing in public areas every 15 minutes. LLA have installed a Covid-19 signage pack across the airports digital screens and this includes posters reminding passengers to keep your distance.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • LLA have established 93 dispensers through the airport for passengers and staff to use. In addition, every catering or retail unit has a sanitiser area.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • No

  • Provide details

  • Does the airport provide a helpline to report COVID-19 concerns?
  • No

  • Provide details

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • Airport maps for wayfinding are available on our website which is optimised for mobile phones.

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • As well as ensuring there is clear information on display throughout the airport journey, we have created a dedicated web page which has been updated daily with the latest passenger information and advice, FAQs and relevant links. LLA have accounts on Twitter, Facebook and Instagram, all of which offer advice and guidance on a frequent basis.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Yes, our special assistance service remains available for our passengers with reduced mobility. Passengers will see special assistance staff taking extra precautions such as the wearing of PPE (gloves, masks, aprons and visors where applicable) Screens have been introduced at at of the special assistance desks and seating in the waiting areas has been socially distanced.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • There are self service check outs available in selected retailers such as WHS and M&S, all units are encouraging contactless payment where possible. We are also providing a click and collect service in Duty free. We are currently working on a project to introduce an app named GRAB airport wide. This allows passengers to pre order food and drinks, then collect on the way through without the need to dine in.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • All air handling systems within the terminal building have had all re-circulation turned off and/ or the extract fans associated with these systems have been isolated (all dedicated extract only systems are still operational). This ensures fresh air supply only to the building with no re-circulation of contaminated air. We currently have a service schedule established with one of our term service contractors to provide cleaning of all air conditioning units. These works are directly managed by the airports Senior Mechanical Engineer to ensure they are completed as per pre-determined key performance indicators. In addition to the above, all Air Handling systems have a pre-filter and post filter.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • LLA has developed a COVID Hub on our intranet to pass information about health protection and the developing state of the pandemic. In addition, newsletters go out via Yammer and email more than weekly. The LTN community app also has an area for COVID-19 information.