Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Amsterdam Airport Schiphol (AMS)

Last Updated: Sept. 4, 2020, 8 a.m.

  • Ant Dijkstra
  • +31630080999
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • https://www.rivm.nl/sites/default/files/2020-04/2.%20Gezondheidsverklaring%20%28versie%202.0%29.pdf

  • Weblink to more information (who requires the declaration?)
  • https://www.rivm.nl/en/documenten/health-screening-form

  • Can the health declaration form be completed online?
  • No

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to carry a test certificate?

  • Are passengers required to undergo any health tests or screening?
  • No

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?

  • Does the airport recommend passengers arrive earlier for international departures?
  • No

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • No

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Access to the terminal is limitted to passengers, crew and staff only.People to accompany passengers is only possible under strict specialcircumstances.You can pick up or drop someone off, as long as you remain outside of the terminal. Please wait for travellers in the car park or say goodbye when you drop them off. Even though it's not that nice, this way will enable us to ensure that everyone who is present at Schiphol must actually be there. We do understand that there really is no other option if you are joining a travel group or assisting someone in need of help. Please ensure that you maintain 1.5-metres of distance from other travellers.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • See above

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • We have a lot of self-service check-in kiosks in place and a lot of self-service drop-off machines.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Yes

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Passengers can access the security checkpoint via a self-service boarding pass scanner

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • Via e-gates

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • Passengers can use the automatic gates if they are 16 or over and hold an EU passport that contains a microchip.

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • Only on high-risks flights that are selected by our national health authority (1000 pax a day currently). Our government has the ambition to test all arriving passengers from high-risk countries however there are capacity problems in testing material and staff. Thus for almost all arriving flights there are no tests.

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?

  • Provide details:

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • The Dutch government strongly advises people returning from countries that have been given a red or orange colour code (do not travel or only essential travel) to go into quarantine for two weeks. This is considered a necessary step in preventing the spread of COVID-19. Going in quarantine means that you stay at home or at your accommodation for 10 days and refraining from going outside. You can find out about the travel advice for every country on the website Netherlands Worldwide.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • Yes - you can pick up or drop someone off, as long as you remain outside of the terminal. Please wait for travellers in the car park or say goodbye when you drop them off. Even though it's not that nice, this way will enable us to ensure that everyone who is present at Schiphol must actually be there. We do understand that there really is no other option if you are joining a travel group or assisting someone in need of help. Please ensure that you maintain 1.5-metres of distance from other travellers.Access to the terminal is limitted to passengers, crew and staff only.People to accompany passengers is only possible under strict specialcircumstances.

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • We kindly ask you to remain in your car in the car park and wait for any travellers you may be picking up, or to say goodbye to each other when you are parked. We understand it isn't the nicest thing to do, but it means that we can ensure that everyone who is inside Schiphol needs to actually be there. Of course, we do understand if you are joining a travel group in Schiphol and there is no other option - for instance, if they need assistance. Please ensure that you maintain a 1.5-metre distance from other travellers.

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.5 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Arrows to separate flows, stickers to indicate the 1,5m distance

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Less persons allowed in the elevator, etc

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • Less passengers allowed per bus, which means more busses per flight

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • E.g. at security. We comply to the EASA/ECDC guidelines

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • E.g. at security. We comply to the EASA/ECDC guidelines

  • Are passenger-facing staff subject to health screening?
  • No

  • Provide details

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • All of Schiphol's amenities will be well-cleaned. This is particularly the case for those that many people come into contact with, such as bins at the security control areas and rest rooms. Toilets will be signposted to indicate how you can maintain distance and enter with a limited number of people. Hand sanitiser will also be available at all toilets for extra protection. There will be plastic screens placed in front of all check-in, transfer ticket counters and service points. In addition, you will also notice them at all open shops and food service establishments. We are already preparing all locations for the new guidelines for the food service industry (maintain 1.5-metres distance and a maximum number of visitors). Even though bars and restaurants are closed, you are able to take food and drinks away. In addition, buses that take you to and from the plane are also cleaned after every ride and will be thoroughly cleaned in the evening or at night.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas, Airport lounges, Duty-free shops, Other retail activities

  • Provide details
  • To maintain the 1,5m distance

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • We actively communicate to passengers , crew and staff about keeping the distance of 1,5meter and the hygiene guidelines and - recommendations.Our communication to passengers is channeled via broadcast systems, information screens, signage, floor stickers and other visual or digital means.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Everywhere at Schiphol hand disinfection zones have been arranged for general use

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • Airport Medical Services is located at the departures hall

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • Please stay at home if you have health problems yourself, such as a fever, or mild complaints such as the common cold, runny nose, sneezing, sore throat or a mild cough. We consider the health of you and your fellow travellers to be most important. If you feel fine, but suspect that a fellow traveller has complaints, please keep your distance and warn a Schiphol or airline employee and they will assist you further.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • The Schiphol Amsterdam Airport app provides indoor maps

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Yes, our website, twitter, facebook, linkedIn, etc

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • They are allowed to have assistance when they enter the building. The services we provide to PRM are still in place.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • You can check to see which of our food service establishments have reopened here. You can also order food using the Foodsy app and pay with your mobile. This can help because it means you can skip the queues - and the fewer people in queues, the easier it is to keep to 1.5-metres distance from others.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Air treatment machines take fresh air from outside and blow this via high quality filters in de terminal.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Yes