Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

The John Paul II International Airport Krakow - Balice (KRK)

Last Updated: Oct. 1, 2020, 8:14 a.m.

  • Tomasz Zakowski
  • +48 126393677
  • Airport Website
  • Airport COVID 19 Website

  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • Pre-travel health declaration form is completed during check-in process.

  • Weblink to more information (who requires the declaration?)
  • Airline website / mobile-app.

  • Can the health declaration form be completed online?
  • Yes

  • Please provide a weblink to the health declaration information/form
  • Airline website / mobile-app.

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Temperature check of all customers entering the terminal.

  • Does the airport recommend passengers arrive earlier for international departures?
  • No.

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • No.

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • No

  • Provide details:

  • Provide details:

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • No

  • Provide details:

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Touch screens of self-service bag drop check-in is being disinfectioned on daily basis with increased frequency.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Automated gates are available for customers.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Provide details:

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • No

  • Provide details:

  • Are passengers required to quarantine on arrival at the airport?
  • Quarantine required for selected destinations and according to Polish law. Quarantine not to be performed at the airport.

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • Quarantine at the place of stay / accomodation.

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • Passenger locator form have to be filled by passengers during the flight, collected by crew and handed to airport authorities.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • Wearing mask and maintaining the social distance is mandatory.

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • Wearing mask and maintaining the social distance is mandatory.

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Provide details:

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • Currently at least 1,5 m but 2,0 m is recommended.

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Yes, spacing marks are provided.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Yes, information of maximum number of people is provided.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • Yes, 50% of total number of seats.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Yes, passenger-facing staff is required to wear face coverings.

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • Yes, passenger-facing staff is required to wear gloves (while in contact with customer).

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • Temperature check before entering the terminal building.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Inreased frequency of cleaning, additional sterlizization with special attention to all passenger areas, glass screens on customer touchpoints, stations with hand sanitizer gel.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Yes, 50% of seats avilable.

  • Provide details
  • Every second seat is crossed by marking tape.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Regular PA announcements are provided, safety measures are displayed on the screens at the terminal.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • 30 hand-sanitizing stations are avilable in each zone of the terminal (entrance, check-in, security, gate, arrival hall etc.)

  • Is there a medical clinic located in or near the airport terminal/facility?
  • No

  • Provide details

  • Does the airport provide a helpline to report COVID-19 concerns?
  • No

  • Provide details

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • Yes, Kraków Airport mobile app provide wayfinding indoor map for customers.

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Yes, information is provided by social media channels and airport website.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Additional cleaning and disinfection of wheelchairs, additional protection for PRM agents.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Yes, take-away services are implemented and avilable for customers and staff.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Currently we are not re-using the air. Filters are changed with increased frequency.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • No

  • Provide details