Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Marrakech Menara Airport (RAK)

Last Updated: Dec. 25, 2020, 8:02 p.m.

  • Services Clients
  • +212 660100708
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • http://www.onda.ma/form.php

  • Weblink to more information (who requires the declaration?)
  • http://www.onda.ma/Je-suis-Passager/Guide-du-voyageur/Fiche-sanitaire-du-passager

  • Can the health declaration form be completed online?
  • Yes

  • Please provide a weblink to the health declaration information/form
  • http://www.onda.ma/Je-suis-Passager/Guide-du-voyageur/Fiche-sanitaire-du-passager

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • Yes

  • Please provide details and/or supporting weblinks
  • In accordance with the health rules issued by the Moroccan authorities, all passengers arriving in Morocco must present a negative PCR test for COVID-19 not exceeding 72 hours from the date of completion of the test. Before travelling abroad from Morocco, passenger have to check with the airline and the public institutions (embassies, consulates, local authorities, etc.) if specific measures are required.

  • Are passengers required to carry a test certificate?
  • Yes

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • English : http://www.onda.ma/en/I-am-passenger/Traveller-Guide/Coronavirus-discover-our-measures French : http://www.onda.ma/Je-suis-Passager/Guide-du-voyageur/Coronavirus-découvrez-nos-mesures Arabic : http://www.onda.ma/ar/أنا-مسافر/دليل-المسافر/فيروس-كورونا-المستجد-اكتشفوا-تدابيرنا-الوقائية

  • Does the airport recommend passengers arrive earlier for international departures?
  • Yes

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • Yes

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • No

  • Provide details:

  • Provide details:

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • No

  • Provide details:

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • No

  • Provide details:

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • No

  • Provide details:

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Provide details:

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • In accordance with the health rules issued by the Moroccan authorities, all passengers arriving in Morocco must present a negative PCR test for COVID-19 not exceeding 72 hours from the date of completion of the test.

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • No Airport-quarantine is required

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • No

  • Provide details:

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • With respect of physical distancing and all the health precautions

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • With respect of physical distancing and all the health precautions

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Provide details:

  • Is physical distancing required or recommended in airport?
  • Yes

  • What is the required physical distance?
  • 1.5 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Always keep a 1.5 meters distance from others. Stickers on the ground are installed, throughout your way to organize the queues and ensure fluidity in the various airports areas.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Distancing measures are applied elevator access, lavatory. Generally, they are applied where a waiting area is inevitable.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • The planning of resources provides maximum use for gateway to avoid disembarking by bus. The buses currently available are sufficiently numerous to provide for a compliant distance in the event that the aircraft is parked in a remote area. The handlers acquired new buses long before the start of the crisis

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • E.g. The staff at the screening area.

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • E.g. The staff at the screening area.

  • Are passenger-facing staff subject to health screening?
  • No

  • Provide details

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • the airport has developed and implemented an anti covid-19 cleaning and disinfection procedure. Cleaning and disinfection plan have been set in accordance with the Moroccan heath authority (ministry of health) requirement. Disinfection is carried out according to a schedule and a program. it concerns the whole of the infrastructure according to a very careful breakdown. this division is based on priorities granted to areas of great influence by passengers and staff. thus, the frequency of disinfection of these areas is extremely close together, unlike the areas which only include equipment. disinfection is provided by three companies with each company assigned specific areas of the Terminal. The protocol for disinfection of surfaces and equipment: • Door handles and electrical switches in common areas. • Tables and controls for elevators and freight elevators. • Handrails for stairs in common areas. • Faucets for social premises (breaks, kitchens, refectories, etc.). • Counter and counters (registration, boarding, information, ticketing, etc.) • Boarding room furniture. • Furniture for common waiting areas. • Areas and spaces dedicated to children (games, nursery, breastfeeding, baby corners). • Receptacles and luggage trolleys

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Yes

  • Provide details
  • Boarding areas, Dining areas, Airport lounges, Duty-free shops, Other retail activities

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • By Ground marking, signage, physical distancing measures display on LCD screen, by audible announcements in all three languages to remind passengers of the need for physical distance and as required and by referral agent who make passengers aware of distancing measures in case of forgetfulness or non-compliance.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Everywhere at the airport hand disinfection zones have been arranged for general use

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • Emergency medical units located at the airport

  • Does the airport provide a helpline to report COVID-19 concerns?
  • No

  • Provide details

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • No

  • Provide details

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Website, Call center, social network, TV, Radio etc

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • They are allowed to have assistance when they enter the building. The services provided to PRM by airlines.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • No

  • Provide details

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • • Changing filters • Increase the frequency of filter cleaning • Minimize the air recirculation • Bringing fresh air from outside • Disinfection of air thermal plants

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • A regular awareness program is established by the airport in coordination with the local health authority.