Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Jomo Kenyatta International Airport (NBO)

Last Updated: Aug. 5, 2020, 4:22 a.m.

  • NANCY ROTICH
  • +254 722 205 061
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • https://ears.health.go.ke/airline_registration/

  • Weblink to more information (who requires the declaration?)
  • www.kaa.go.ke (Airports Operator) and www.health.go.ke (Ministry of health)

  • Can the health declaration form be completed online?
  • Yes

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • Yes

  • Please provide details and/or supporting weblinks
  • Passengers advised to take COVID tests before date of travel; Kindly check for updates on requirements at destination airports website or respective Airlines - COVID free Certificate could be necessary for your acceptance to travel.NOTE: For passengers traveling out of the country will be required to abide by the particular travel, health and COVID-19 related requirements of the destination country. No rapid tests solutions are available now. We await further guidance by WHO and ICAO;

  • Are passengers required to carry a test certificate?
  • Yes

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • All Passengers are screened on arrival at the airport by Port Health Services i.e. temperature Checks. Secondary screening is also done but for selected passengers exhibiting heath related symptoms

  • Does the airport recommend passengers arrive earlier for international departures?
  • At Least Three (3) hours

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • At Least Two (2) Hours

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Only travelling passengers and authorized airport personnel, are allowed access to the airports departure and arrivals halls guided by Health and Security protocols in place.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Exemptions is allowed, but with prior request or arrangement from the airline and the airport authority; this request can be done during booking process with your Airline.

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Self-service kiosks are available at all departure terminals in JKIA. Boarding passes and bag tags can be printed at these points. In the current pandemic travelers are being encouraged to use mobile boarding passes. For some airlines, travelers are encouraged to print baggage tags at home.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Contactless hand sanitization devices are available at all self-service kiosks. As these surfaces are high, contact a protocol is in place to regularly sanitize the touch screens.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Mobile boarding passes are accepted at checkpoints to promote touchless processes, however, where necessary Security staff verify documents physically, at an acceptable distance while being held by the passengers.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • Airline staff verify documents physically, while being held by the passengers and some airlines use scanning devices for boarding process; where applicable the passenger scan the documents through the barcode technology;

  • Are e-gates available at immigration entry points?
  • No

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • Upon arrival, all passengers are screened for temperature and verification is done for COVID-19 Certificates. If passenger's body temperature is above 37.5 C (99.5 F), passenger is isolated for secondary screening;

  • Are passengers required to quarantine on arrival at the airport?
  • 14

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • Yes

  • Provide details:
  • Passengers have an option to self-quarantine or quarantine at government-designated facilities; Prior arrangements shall be done for Self-quarantine by filling the required forms (Self-Quarantine at Home) and will only be applicable upon approval; the passenger bears logistical costs;

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • Passengers and Airport Authorized Personnel observes the following protocols and measures; public education, Temperature Checks, Sanitization, Washing hands, Wearing Masks physical distancing, Contact tracing, and Cashless payment processes; Facilities undergo routine cleaning, disinfection, de-contamination, disinsection; See more details at: https://www.kaa.go.ke/airports/covid-19-measures/

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • Drivers, Meeters and Greeters to observe the following protocols and measures; Temperature Checks, Sanitization, Washing hands, Wearing Masks and physical distancing aboard vehicles. In addition, Vehicles cleaning, de-contamination and disinfection. For Taxi, service providers may keep minimal passenger information for tracing purposes;

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • On prior request and approval by the airport authority

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.5 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Markings are available for wearing Masks, Waiting stop points at service touch-points, Health checkpoints and Physical Distancing;

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Markings and signage are available to guide the public on use of the facilities;

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • Guidelines on limitations are available including Physical distancing, in addition to wearing Masks, sanitization on ground transportation services

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Front-line personnel at customer touch points, have face shields, Wear facemasks,and where necessary disposable Smocks/Aprons;

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • Front-line personnel at customer touch points (Ground Flight, Customer Service, Check-in and Security) have gloves for use to serve customers where applicable to reduce risk of contamination;

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • Front-line personnel at customer touch points undergo temperature Checks, in some cases COVID Testing is administered and certificates issued more so in food businesses;

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Frequent routine Cleaning, disinfection, disinsection, and de-contamination

  • Has the airport implemented physical distancing detection technology?
  • No

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas, Airport lounges, Duty-free shops, Other retail activities

  • Provide details
  • Seating areas Reconfiguration of dining Areas and waiting lounges have been effected; seating arrangement and Plans have adequate spacing to achieve physical distancing

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Announcement and signage is available to assist passengers including use of Flight Display screens (FIDS);

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Automated sanitization and handwashing points have been provided throughout the airport complete with signage and consumables;

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • Port Health Clinic is available at the airport

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • COVID Screening Helpline : +254 773 053 845 Port Health Services - Team : +254 705 164 724 Toll Free Number: 0800721254Toll Free government-backed 24/7 hotline: 719 accessible across all networks in Kenya;

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • No

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Twitter: @kenyaairports LinkedIn: https://www.linkedin.com/company/kenyaairports/ Customer Services : talk2us@kaa.go.ke Website : www.kaa.go.ke Airport Operator/Airline : Bulk SMS Service Toll Free Number: 0800721254 Toll Free GoK COVID-19 Hotline: 719 SMS *719#

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • On booking or check-in passengers in need of wheelchair or special assistance support are advised to make a request from the airline for effective facilitation;More Information https://www.kaa.go.ke/airports/passenger-guide/special-assistance/

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • No

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • No

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Staff training is continuous from Port Health Services, Airport Operator and Airlines; Online Portal has been developed for training Airport staff https://covid19awareness.kaa.go.ke and World Health Organization (WHO): https://www.who.int/emergencies/diseases/novel-coronavirus-2019/training/online-training