Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Charlotte Douglas International Airport (CLT)

Last Updated: July 8, 2020, 2:09 p.m.

  • Charlene Gunnells
  • 7043591987
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Are passengers required to undergo any health tests or screening?
  • No

  • Does the airport recommend passengers arrive earlier for international departures?
  • 90 mins (American Airlines)

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • 45 mins (American Airlines)

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • No

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Airlines have kiosks positioned in front of Airline Ticket Counter. CLT is 2nd largest hub for American Airlines, this airline requires all customers check-in at the kiosk, the airline does initiate check-in at the Airline Ticket Counter.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • No

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • No

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Are e-gates available at immigration entry points?
  • No

  • Are passengers required to undergo any health tests on arrival?
  • No

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • No

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • Yes

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Is physical distancing required in airport?
  • No

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Yes

  • Are passenger-facing staff required to wear gloves?
  • No

  • Are passenger-facing staff subject to health screening?
  • No

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Introduction of Hand Sanitizer Stations (45 stations, more to be added); Housekeeping Contractor added special front line cleaning team; purchase of additional sanitation cleaning sprayers.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Social Distancing, Mask Wearing, Hand Sanitizer messages are on the PA System, Digital Screens and Advertising Screens in the terminal.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • 45+ stations, more to come

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • Yes

  • Does the airport provide a helpline to report COVID-19 concerns?
  • No

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • Yes

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Yes

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Yes

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Grab and Go concepts, weeks back restaurants were converted to operate only for to go food orders, this week a couple of restaurants have opened and operating with food made to order (a return to pre-covid operations)

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • No

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • No