Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Love Field (DAL)

Last Updated: Oct. 12, 2020, 9:34 p.m.

  • Chris Perry
  • 214-671-1577
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Weblink to the health declaration form

  • Weblink to more information (who requires the declaration?)

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Southwest Airlines passengers are required to pass through thermal screening cameras when entering the security checkpoint.

  • Does the airport recommend passengers arrive earlier for international departures?
  • 90-120 mins

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • 60-90 minutes

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • No

  • Provide details:

  • Provide details:

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Each airline has self-service kiosks that print both boarding passes and bag tags.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • The airlines are responsible for sanitizing the kiosks. They have employees stationed near them.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Only TSA agents may handle boarding passes and IDs.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Provide details:

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • No

  • Provide details:

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • N/A

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • Signage on the pick-up curb, encouraging distance between those waiting for a ride share or taxi pickup.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • The pre-security portion of the terminal is a public building. We have no legal method to bar people from entering. We are requiring masks for those who enter.

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Provide details:

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.8 meter (6 feet)

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • At the security checkpoint, baggage claim, ticket wing, gate and concessions. Those who enter the terminal are greeted with a floor sign reading "Respect the Dot." Dots are then placed throughout the terminal.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Limit of four per elevator in the corners only and required number of steps between those on escalators.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • The only airport-operated shuttle, our employee shuttle, has not been used since March.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • All staff are required to wear face masks in the public portions of the terminal.

  • Are passenger-facing staff required to wear gloves?
  • No

  • Provide details

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • All airport employees are subject to a temperature screen upon reporting for work.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Continual sterilization of high-touch areas. Deep cleaning and sterilization during overnight hours while airport is near empty. Dining areas are cleaned after each table is used.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas and dining areas have been adapted for physical distancing.

  • Provide details
  • Tables have been removed and spread apart to create physical distancing between diners. Customers are encouraged to spread out in the boarding areas.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Digital and physical signage are in place, announcements from the Mayor of Dallas are in place.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • In high-traffic areas such as the checkpoint and near water fountains.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • A number of hospitals are nearby to the airport.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • Our Airport Operations Center is staffed 24 hours per day.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • No

  • Provide details

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Social media and our website are our primary means to get information to the public.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • ABM is a Southwest Airlines contractor that is available to all customers.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Our shops and restaurants have many grab-and-go options.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • The HVAC system at the airport is able to filter through very small viruses so that the air is recycled and released clean.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Employees and managers were required to take webinars relating to HIPAA.