Are passenger-facing staff required to wear face coverings?
Are passenger-facing staff required to wear gloves?
Every airport employee should be wearing a face-covering unless they cannot be medically tolerated. We have reminded all our tenants of the Executive Order and told them that WCAA is requiring face coverings and is providing them to our employees. Our CEO's message to tenants/stakeholders encouraged them to do the same.
Are passenger-facing staff subject to health screening?
What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
All employees who report for in-person work are required to take their temperature at home before coming to work and fill out an Employee Health Screening Questionnaire at the start of their shift.
The janitorial service at Detroit Metropolitan Wayne County Airport (DTW) increased the frequency of cleaning and disinfecting in the terminals. Each day, our cleaning staff follows a process to sanitize the terminals, which is similar to what occurs in a hospital. Also, hand sanitizers have been placed in many high-traffic locations throughout the terminals.Markings on the floor and the installation of acrylic shields, primarily on ticket counters and gate podiums, encourage social distancing. Signage throughout the terminals reminds airport visitors and staff to wear face coverings, as well as practice social distancing and good hygiene. In accordance with Governor Whitmer's Executive Order, face coverings are required in DTW's terminals and must be worn by workers and passengers, unless they cannot be medically tolerated.
Has the airport implemented physical distancing detection technology?
Has seating been adapted to support physical distancing in the following areas?
Boarding areas, Dining areas, Airport lounges, Other retail activities
Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
Seating has been rearranged to declutter hold rooms and other areas.
Signage is spread throughout each terminal, and we have a 55 second PA announcement that plays every 30 minutes in each terminal.