Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Orlando International Airport (MCO)

Last Updated: Aug. 21, 2020, 3:51 p.m.

  • Carolyn Fennell
  • 407-825-2055
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Are passengers required to undergo any health tests or screening?
  • No

  • Does the airport recommend passengers arrive earlier for international departures?
  • The standard time recommended is 3 hours for international departures.

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • The standard recommendation is 2 hours for domestic travel.

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • No

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • There are currently 184 self service kiosks located on various levels of the main terminal building.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • No

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Currently half of the TSA document checking locations are touchless. The remainder are being studied for possible implementation.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • We currently have 30 biometric departure gates operational mostly for international flights.

  • Are e-gates available at immigration entry points?
  • No

  • Are passengers required to undergo any health tests on arrival?
  • No

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • All passengers are required to wear masks.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • Drivers are located in predetermined meet and greet locations on the second level of the main terminal building.

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • Face masks are required per Order by the Mayor of Orange County and the Mayor of Orlando.

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.8 meter (6 feet)

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Floor markings are mainly in the food court area of the main terminal building. Stanchion marking signs and measures are in place for the security checkpoints.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • 6 feet of spacing per CDC guidelines.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • No

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Per Executive Order from the Mayor of Orlando and the Mayor of Orange County also Greater Orlando Aviation Authority Employees are required to wear mask by Board order.

  • Are passenger-facing staff required to wear gloves?
  • No

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • Employees of the Greater Orlando Aviation Authority are required to take temperatures prior to reporting for duty.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • For restrooms, boarding areas and all high touch point areas of the airport, an enhanced cleaning protocol is implemented. Along with enhanced, more frequent cleaning there is also a daily deep cleaning taking place during off hours.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas, Airport lounges, Duty-free shops, Other retail activities

  • Provide details
  • Many seats are labeled or marked off to avoid usage.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Digital signage has been added throughout the terminal complex along with overhead announcements.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • There are currently 48 located throughout the terminal complex with more on order for further distribution in high traffic areas.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • There are a number of medical urgent care facilities located within a 5 mile radius of the airport complex.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • Currently the helpline is setup for employees of the Greater Orlando Aviation Authority.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • The MCO App uses blue dot technology to guide travelers through the terminal and provide distances between locations in the terminal.

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • The airport has a robust Twitter account long with other social media platforms such as Facebook and Instagram.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • There is an ambassador program that is used based on level of passenger traffic that provides assistance at various stages of the travel journey.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • No

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • The filtration system uses a ultra violet light technology to assist with removing germs, bacteria and viruses from the air.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Employees of the Greater Orlando Aviation Authority have access to computer based training tools.