Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Louis Armstrong New Orleans International Airport (MSY)

Last Updated: July 15, 2020, 11:50 a.m.

  • Erin Burns
  • 15043037631
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Frontier Airlines requires passengers take a health assessment and have their temperature checked prior to boarding. United Airlines is requiring passengers take a health self assessment at check-in.

  • Does the airport recommend passengers arrive earlier for international departures?
  • We recommend passengers arrive at least 3 hours prior to their scheduled departure time.

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • We recommend passengers arrive at least 2 hours prior to their scheduled departure time.

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • No

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • No

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • No

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • No

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Are e-gates available at immigration entry points?
  • No

  • Are passengers required to undergo any health tests on arrival?
  • No

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • There are decals in transportation queuing ares and curbside seating areas that encourage physical distancing.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • Drivers meet passengers in a dedicated location in baggage claim.

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.8 meter (6 feet)

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Floor markers - security checkpoint cue, shared use ticket counter cue (airlines have their own at ticket counters), bag claim belts; placed on walls of jet bridges.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • The elevator has a maximum occupancy of four people. One of adjacent escalators pairs have been taken out of service to ensure proper physical distancing.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • The number of occupants on our economy garage shuttle is 12 and the maximum number of occupants on our rental car shuttle is 14 to maintain proper physical distancing.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Mask/facial coverings are required by state and local governmental requirements.

  • Are passenger-facing staff required to wear gloves?
  • No

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • Some airlines are requiring personnel to take their temperature before work.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Airport janitorial staff is using EPA-approved chemicals to conduct additional cleanings and sanitization, especially in high touch areas such as hand rails, door handles, TSA bins, seating areas, and other hard surfaces. Airlines, concessionaires, and other tenants continue to clean and sanitize their spaces regularly per their expanded corporate guidelines.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas,

  • Provide details
  • Some tables and chairs in dining areas have been removed to ensure proper spacing between seating. Decals have been placed on seats in gate hold areas.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Signage is located throughout the terminal in queuing and seating areas and PA system announcements occur on rotation throughout the day.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Hand sanitizing stations are provided throughout the airport. Additional stations have been placed in high traffic areas and many concessionaires and airlines also have hand sanitizer in their areas.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • There are several medical clinics located in the immediate vicinity of the airport and numerous others within a 20-minute drive of the airport terminal.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • Though not a dedicated COVID-19 helpline, the airport has a central communications department that fields concerns via phone calls. The customer service department also fields concerns via email and phone.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • The airport website provides an interactive facility map. Some airline apps including Delta and United and third-party app Grab have an indoor map of MSY as well.

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • The airport uses social media and its website as primary tools to disseminate information to the traveling public.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Each airline handles their own passengers who request wheelchair assistance.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Grab app is available at some food and beverage locations. Passengers can order through the app and pickup at the restaurant location.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • The airport's HVAC system provides for a fresh air exchange at a certain rate per hour. All the AHUs have moisture resistance dual density microglass filters. Additionally, all AHUs have internal UV lights to reduce the presence of mold, bacteria, and viruses whiin the air passing through the system.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • All janitorial staff has been trained on the proper use of chemicals and kill times as related to COVID-19. The airprot continues to remind its employees about the proper use of chemicals to improve sanitization levels and reduce the risk for COVID-19.