Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

OHare International Airport (ORD)

Last Updated: Aug. 7, 2020, 3:53 p.m.

  • Karen Pride
  • 773-686-3706
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Are passengers required to undergo any health tests or screening?
  • No

  • Does the airport recommend passengers arrive earlier for international departures?
  • No

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • No

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Access to airport terminals is restricted to ticketed passengers, those assisting passengers, badged employees, and other with legitimate airport business.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Yes

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • No

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • No

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • No

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Are e-gates available at immigration entry points?
  • No

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • Screening by the Centers for Disease Control and Prevention (CDC) is required for passengers arriving from certain countries.

  • Are passengers required to quarantine on arrival at the airport?
  • 14

  • Provide details:
  • Per the City of Chicago Emergency Travel Order, a 14-day self-quarantine is required forvisitors from states and territories listed on www.chi.gov/coronavirus.

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • All passengers over the age of two are required to wear face coverings in the terminals.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.8 meter (6 feet)

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Space markings on the floors are located throughout terminals and inconcession areas

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • No

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • Shuttle bus capacity is limited to 15 passengers.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • All airport employees are required to wear face coverings at all times.

  • Are passenger-facing staff required to wear gloves?
  • No

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • Individual airlines are requiring health screenings for staff.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Specific actions we have taken in our airports include: Promoting social distancing and other protective measures through static and digital signage, floor decals, web and social mediamessages, and PA announcements; Increasing frequency of surface cleaning in high-traffic areas, restaurants, and shops, utilizing virus and bacteria killing disinfectants; Installing over 250 additional hand sanitizing stations at O'Hare and 50 additional stations at Midway while implementing a regimented refill schedule; Installing plexiglass shields throughout terminalsand concessions areas where employees have direct interactions with passengers; Working with concessionaires to support social distancing and reduce density crowding by removing select tables and seats and by utilizing payment apps

  • Has the airport implemented physical distancing detection technology?
  • No

  • Has seating been adapted to support physical distancing in the following areas?
  • Dining areas, Other retail activities

  • Provide details
  • Dining areas, Other retail activities

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • The airports are promoting social distancing through static and digital signage, floor decals, web and social media messages, and PA announcements.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • The Chicago Department of Aviation has installed over 250 additional hand sanitizing stations at O'Hare, while implementing a regimented refill schedule

  • Is there a medical clinic located in or near the airport terminal/facility?
  • No

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • Questions and concerns can be reported to the City of Chicago by calling 311 locally, by calling 312-744-5000 outside of Chicago, or online at www.311.chicago.gov.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • Maps can be viewed on mobile devices and on desktop browsers at www.flychicago.com.

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • www.cdc.gov; www.chi.gov/coronavirus; https://twitter.com/fly2ohare; https://www.facebook.com/fly2ohare

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • No

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Concession options at O'Hare and Midway include grab-and-go dining as well as food and beveragevending machines (Farmer's Fridge).

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Yes

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Airport partners provide COVID-19 training to their employees.