Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Philadelphia International Airport (PHL)

Last Updated: Aug. 21, 2020, 12:43 p.m.

  • Florence Brown
  • (215) 863-3786
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Weblink to the health declaration form

  • Weblink to more information (who requires the declaration?)

  • Can the health declaration form be completed online?

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to carry a test certificate?

  • Are passengers required to undergo any health tests or screening?
  • No

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?

  • Does the airport recommend passengers arrive earlier for international departures?
  • N/A at this time

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • 2 hours ahead

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Only passengers, employees and people with official airport businesses are permitted in public areas of the airport at this time. https://www.phl.org/newsroom/access-airport-business

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • The airlines can issue gate passes at their discretion for these exceptions. Those wishing to accompany a person to a gate or requesting assistance for an unaccompanied minor or person with disabilities need to contact the airlines directly.

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Varies by airline but most do provide self-service kiosks.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Again, varies by airline, but most have implemented an increased sanitizing regimen for high-touch surfaces.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • New TSA procedures have: Protective Plexiglas barriers are located at TSA podiums. Guests keep possession boarding passes for contactless inspection.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Provide details:

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • No

  • Provide details:

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?

  • Provide details:

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • No

  • Provide details:

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • We are working on rearranging pick-up areas to allow for more physical distancing

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.8 meter (6 feet)

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • PHL has placed 'Please Physically Distance' decals on the floor at key locations where the public tends to stand close together, including entry ways to restrooms, security checkpoint queues, just before moving walkways and escalators. The decals are also installed around baggage carousels, concessions queues, check-in queues and in gate hold rooms.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Decals are installed just before moving walkways and escalators. Along the moving sidewalks, signs also request that the public not pass one another. There are signs on each elevator door indicating capacity is limited to 2 people.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • Ridership is limited to maintain distance on shuttle busses

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • All employees are required to wear masks at all times while on airport premises. Exceptions are made for employees when eating or if in private offices alone.

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • Food service staff in our concessions are required to wear gloves. Other employees are not.

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • This varies by employer. Many of the airlines have mandatory temperature checks at arrival. Department of Aviation's custodial staff does not receive a temperature check.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Frequent cleaning and disinfection of critical disease transfer points using highly potent disinfectants such as Envirox Critical Care, Spartan Quat2 or NCL Germi-Kleen. More frequent cleaning of all high-touch areas. We are pursuing purchase of Clorox 360 electrostatic cleaning as well as GBAC accreditation. Beyond this, every airline has some variation in their procedures but all have increased their cleaning.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas, Airport lounges, Other retail activities

  • Provide details
  • Selected hold room seating is rendered unusable to maintain areas of physical distancing while other areas of seats will remain accessible for families. Reduction of tables and chairs in all food/dining areas to maintain physical distancing.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Overhead announcement to wear masks and physically distance. Using overhead monitors as well.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Hand sanitizers are located throughout ticketing, security checkpoints, the terminals, food courts, and Customs. Increased the number of hand sanitizer dispensers throughout the facility and introduction of a new model with greater storage capacity and contactless technology.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • No

  • Provide details

  • Does the airport provide a helpline to report COVID-19 concerns?
  • No

  • Provide details

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • Map on airport website- Locus Labs product. I cannot speak to all airline apps.

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Social media (Twitter, Instagram and Facebook), website and signage.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Airlines all have subcontractors that provide these services across all terminals. People can access wheelchair assistance from arrival at the facility through to their destinations. At the airport, travelers requiring special accommodations or who are concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Grab mobile ordering application. Farmer's Fridge vending machine.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Yes, but we are currently pursuing HVAC upgrades to better control for and mitigate potential disease transmission.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • No

  • Provide details