Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Sky Harbor International Airport (PHX)

Last Updated: Oct. 20, 2020, 6:40 p.m.

  • Phoenix Sky Harbor Customer Service Team
  • 602-273-3300
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Weblink to the health declaration form

  • Weblink to more information (who requires the declaration?)

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to undergo any health tests or screening?
  • No

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?

  • Does the airport recommend passengers arrive earlier for international departures?
  • 3 hours

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • 2 hours

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • No

  • Provide details:

  • Provide details:

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Self-service kiosks are available at the ticketing and departure levels

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • They are frequently cleaned and sanitized by our custodial team.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • TSA officers are viewing electronic or paper boarding passes without touching them. Passengers are instructed not to hand them to the TSA officer.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Provide details:

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • No

  • Provide details:

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • N/A

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • Face coverings are required for everyone in the public areas. There are markers on the floor in baggage claim to encourage physical distancing.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • Face coverings are required for everyone in the public areas.

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Provide details:

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.8 meter (6 feet)

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • There are distance markers on the floors in front of all ticket counters, information counters, in airport shops, and checkpoint lines as well as in baggage claim. There is also plexiglass installed at customer service counters.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • There is signage in these areas reminding passengers to physically distance at least 6 feet and distance markers on the floors.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • A maximum of 10 passengers per bus, and 15 passengers per PHX Sky Train car.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Everyone in the public areas: Terminals, Rental Car Center; buses, and PHX Sky Train must wear a covering over the nose and mouth.

  • Are passenger-facing staff required to wear gloves?
  • No

  • Provide details

  • Are passenger-facing staff subject to health screening?
  • No

  • Provide details

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Frequent and ongoing sanitization of high-touch areas such as handrails, elevator buttons and touch screens, and restrooms. Constant deep cleaning throughout the terminals. PHX added UV-C LED light sterilizers to pre-security escalators in Terminals 3 and 4. Operating 24 hours a day, the new handrail sterilizer is known to kill up to 99.9 percent of disease-causing microorganisms using a germ-destroying light. The light is mounted underneath the escalator handrails out of passenger view and provides an excellent sanitizing solution for the high-touch handrails.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Dining areas.

  • Provide details
  • Restaurants offering sit-down dining have reconfigured to ensure physical distancing.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Announcements advising customers of the face covering requirement and encouraging physical distancing play in the terminals every 15 minutes.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Dozens of hand sanitizing dispensers are located in public areas throughout the terminals.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • No

  • Provide details

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • There is a phone number posted in every restroom that customers may call or text with any concerns or feedback. In addition, the customer service email address is posted on Airport buses and in other locations. Customers can also reach out to the airport via its social media channels.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • Apple maps. In addition, the Airport's interactive directories provide wayfinding.

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • In addition to skyharbor.com, the Airport is very active on Twitter, Facebook, Instagram, YouTube, LinkedIn, and Pinterest. The City of Phoenix also shares Airport information on all of its social media channels. Phoenix is also home to one of the largest and most competitive local media markets in the country, and the Airport receives extensive, ongoing media coverage.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • In addition to arranging for wheelchair assistance through the airline, PHX has a Compassion Corner office adjacent to the Airport Chapel. This office distributes lanyards to those who request them. The lanyards signal to employees that the customer may need extra time or patience. There is also a sensory room near the Airport Chapel for people with autism and other special needs, who need a brief respite from the airport environment.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • There are several grab and go food options throughout the terminals.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Sky Harbor's heating, ventilation and air conditioning system does.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • The Airport is owned and operated the City of Phoenix. The City offers weekly wellness courses, health coaches, and other resources to its employees. In addition, the City Manager has been recording frequent podcasts for employees which cover COVID-19 related topics. Sky Harbor also has a special employee intranet page with COVID-19 health information.