Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Portland International Jetport (PWM)

Last Updated: Oct. 6, 2020, 7:13 p.m.

  • Zach Briggs
  • +1 2077568032
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Weblink to the health declaration form

  • Weblink to more information (who requires the declaration?)

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • Yes

  • Please provide details and/or supporting weblinks
  • Maine has three options for visitors to or from other states: 1) getting a recent negative COVID-19 test; 2) maintaining compliance with a 14-day quarantine upon arrival in Maine; 3) being exempted from the testing or quarantine requirement if you are a resident of the following states: Connecticut, New York, New Jersey, New Hampshire and Vermont, and Massachusetts. https://www.maine.gov/covid19/restartingmaine/keepmainehealthy/faqs

  • Are passengers required to carry a test certificate?
  • Yes

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • The airport does not require passengers to undergo any health tests or screening but certain airlines are conducting pre-boarding temperature screening (e.g., Frontier Airlines)

  • Does the airport recommend passengers arrive earlier for international departures?
  • There are no international departures at this time.

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • Passengers should arrive 90 minutes before departure.

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • No

  • Provide details:

  • Provide details:

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Self-service kiosks are available for Delta Airlines, United Airlines, and American Airlines.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Airlines are sanitizing kiosks every hour or before and after every flight.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • No

  • Provide details:

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Provide details:

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • No

  • Provide details:

  • Are passengers required to quarantine on arrival at the airport?
  • Passengers are not required to quarantine at the airport but are required to comply with the State of Maine policies. Maine has three options for visitors to or from other states: 1) getting a recent negative COVID-19 test, An individual arriving in Maine from a non-exempt state should have a sample taken for a COVID-19 molecular or antigen test no longer than 72 hours prior to arrival in Maine. If awaiting the test results upon arrival in Maine, the individual must quarantine until a result is available; 2) maintaining compliance with a 14-day quarantine upon arrival in Maine; 3) being exempted from the testing or quarantine requirement if you are a resident of the following states: Connecticut, New York, New Jersey, New Hampshire and Vermont, and Massachusetts.

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • Passengers are not required to quarantine at the airport.

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • Please adhere to Maine travel order, while exiting face masks are required at all times and observe social distancing requirements and floor stickers. Minimize touch points by using revolving doors and automated exit doors.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • All individuals entering the building are required to wear a mask at all times. Please follow Jetport parking signage and do not leave vehicle unattended unless in parking garage.

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Provide details:

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • Passengers should follow CDC guidance and observe 6ft social distancing at all times.

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Social distancing marks have been installed throughout the Jetport to include ticket counters, TSA checkpoint, boarding areas, concessions, and baggage claim.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • No

  • Provide details:

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • No

  • Provide details:

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • All staff are required to wear face coverings.

  • Are passenger-facing staff required to wear gloves?
  • No

  • Provide details

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • Some employers require health declarations and temperature checks before employees begin work. .

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Ticketing and boarding areas are monitored by janitorial staff constantly during departures and are sanitized using an approved COVID-19 disinfectant spray. Restrooms are cleaned and sanitized every 30 minutes during active hours. Dining areas provide touchless menus and payment and all tables are sanitized after every use.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Seating throughout the terminal has be removed and rearranged to encourage and promote social distancing.

  • Provide details
  • This includes boarding and dining areas throughout the terminal.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Social distancing stickers have been installed throughout the Jetport.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Hand-sanitizing stations are provided through the Jetport for passenger use.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • There are no medical facilities at the airport but there are multiple area hospitals and health care facilities nearby.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • No

  • Provide details

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • No

  • Provide details

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • The Jetport uses the website, portlandjetport.org, and social media platforms to disseminate information to the traveling public.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Passengers can request this service with the airline at booking or locate a Jetport employee upon arrival to assist with mobility needs.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • No

  • Provide details

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • The percentage of air that is recycled varies depending on the ambient air temperature, however. all air entering the terminal building is filtered.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • The Jetport Safety Officer provides training to all Jetport staff on COVID-19 health and safety procedures.