Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Norman Y Mineta San Jose International Airport (SJC)

Last Updated: July 23, 2020, 4:42 p.m.

  • Vicki Day
  • (408) 392-1150
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Weblink to the health declaration form

  • Weblink to more information (who requires the declaration?)

  • Can the health declaration form be completed online?

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to carry a test certificate?

  • Are passengers required to undergo any health tests or screening?
  • No

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?

  • Does the airport recommend passengers arrive earlier for international departures?
  • No

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • No

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • No

  • Provide details:

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?

  • Provide details:

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Both airline-specific and common-use kiosks are available in both terminals for passenger check-in. Additionally, some airlines offer self-bag tagging at their airline-specific kiosks.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • All terminal equipment is cleaned throughout the day.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Passengers are encouraged to scan their own documents and present them for visual inspection by TSA officials rather than handing any documents over for TSA handling.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Provide details:

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • No

  • Provide details:

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?

  • Provide details:

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • Signage to remind passengers and other airport users of proper social distancing is being installed along terminal exteriors/curbs.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • All meeters and greeters are expected to follow proper distancing and wear face coverings at all times while inside Airport buildings.

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Provide details:

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.8 meter (6 feet)

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Floor marks are present throughout the terminal buildings to remind passengers and employees to maintain six feet of space between individuals (or household groups traveling together).

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • All airport users and employees are expected to maintain proper physical distancing at all times.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • Signage has been added to all Airport shuttle vehicles to remind passengers to maintain physical distancing.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • All individuals, including employees, are required to wear face coverings at all times while inside Airport buildings.

  • Are passenger-facing staff required to wear gloves?
  • No

  • Provide details

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • All Airport staff (including contractors) are required to submit to a health self-assessment and an on-site temperature check upon arrival to the Airport. Several airlines have similar policies in place for their employees working at or passing through the Airport.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • In addition to routine cleaning/sterilization practices throughout the day that meet or exceed CDC guidelines, SJC is now performing nightly deep cleanings that include electrostatic disinfection of all public areas.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Dining areas,

  • Provide details
  • As dining areas are re-opened, SJC will follow local public health guidance to limit seating and provide for recommended physical distancing.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Three original songs, written and performed by a local singer/songwriter, play throughout the Airport's terminals (one every 20 minutes) reminding all airport users and employees to practice physical distancing and other good health and hygiene practices.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Hand sanitizer is available from touchless dispensers located throughout the terminal buildings.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • No

  • Provide details

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • Customers are encouraged to contact Airport Customer Service for all COVID-19 related questions and concerns.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • Various airline and other third-party apps provide wayfinding maps for SJC terminals. Static maps are available at the Airport's website, flysanjose.com.

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • SJC provides regular updates to travelers via social media on Facebook, Twitter, Instagram and LinkedIn, as well as flysanjose.com.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • No

  • Provide details

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • No

  • Provide details

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • SJC has medical-grade air handling and filtration, and is exploring new technology to further enhance air sanitation and sterilization.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Yes