Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Athens International Airport (ATH)

Last Updated: Oct. 13, 2020, 4:06 p.m.

  • Anna Vasila
  • +302103533942
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Weblink to the health declaration form

  • Weblink to more information (who requires the declaration?)

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to undergo any health tests or screening?
  • No

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?

  • Does the airport recommend passengers arrive earlier for international departures?
  • No

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • No

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • The non-travelling public is strongly advised not to enter the airport terminal. In case such an entrance is considered mandatory, non-passengers shall not enter or stay beyond check-in border lines, or designated areas at the land side arrivals area.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Exceptions exist for specific cases (escorted minors, escorted passengers with disabilities). See more at https://www.aia.gr/traveler/travellers-info/faq-for-covid19

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • AIA has in place 45 CUSS Kiosks and 10 Self Bag Drop Devices for the provision of self-services including bag tags and boarding passes without human to human interaction.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Touch screens are cleaned and disinfected at regular intervals. Sanitizing gel is provided for the users’ convenience adjacent to the touch screens’ areas.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Unless extra security search is required the passengers’ security check process is almost touchless. Pre-Security area with Automated touchless boarding pass control and verification, as well as Automated Border Control Units have been installed for the Extra-Schengen Passengers.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • All boarding gates are equipped with boarding pass scanners; thus, no agent’s involvement is needed unless for profile checking purposes.

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • Automatic Border Control Units have been installed at the arrivals level and are controlled by the Greek State's competent Authority.

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • A sample of arriving passengers is selected for Covid-19 testing, through an algorithm developed by the Greek State. Selection is done through the e-Passenger Locator Form (PLF) submitted in the relevant State website (https://travel.gov.gr/#/protocol_air) 24 hours prior travelling. Tests are being performed by competent personnel of the Greek State, who are present in the terminal. Also, there is a ban of entry applying to all non-EU citizens until 25.10.20, with certain exemptions as follows: Exemptions apply for citizens and permanent residents from Australia, Canada, Georgia, Japan, New Zealand, Rwanda, South Korea, Thailand, Tunisia, Uruguay, the United Arab Emirates. In order to prove their place of residence, third country nationals may present their residence permit, work permit, identity card, driving license or other documents, provided that it states place of residence. Also exempted from the restrictions are: - EU member states nationals & the Schengen agreement, including their spouses or persons with whom they have a cohabitation agreement, as well as their minor children. - Passengers travelling for essential reasons, including health issues, business purposes, imperative family reasons, persons in need for international protection - Medical & nursing staff, researchers & health professionals if they demonstrate at the points of entry evidence of their professional status and provided that their entry into the country relates to the exercise of their duties. - Long—term residents or EU member states or Schengen agreement and 3rd country nationals holding a residence permit or in EU member state or Schengen agreement. - Members of government delegations - Members of diplomatic delegations or consulate authorities & delegations, members of international & European organizations, members of humanitarian organizations performing their duties, military & security forces officials & of general secretariat of civil protection. - Personnel employed in the transport section, including seamen, aircraft crews and the crews and technical personnel of the leased aircraft firefighting equipment, lorry drivers & the absolutely necessary support staff for the transport of goods. - Transit passengers - Students - Persons caring for the elderly & people with disability (disabled) - Seasonal workers in the field of agriculture The above persons are obliged to display documents & undergo laboratory medical examination. - Third country nationals subject to prohibition herein have the right to submit request to the Greek consular authority of their place of residence or stay for their exceptional entry in the country for business or personal reasons. A completed electronic Passenger Locator Form (e-PLF) is also compulsory for all inbound passengers. Families may submit a joint e-PLF form. In response to the e-PLF submission, passengers will receive a QR code displaying their selection for a PCR test upon arrival in Athens. The QR codes are addressed to passengers at midnight on the day of travel. Until 25.10.2020 (included), all individuals arriving from Bulgaria, Romania, Hungary, Czech Republic, Poland, the United Arab Emirates, Malta, Belgium, Spain, Albania & North Macedonia must display (additional to the PLF form and QR code) a negative molecular test (PCR) for Covid-19, conducted up to 72 hours before arrival in Greece. Until 25.10.2020, 23:59 all permanent residents of the Russian Federation entering the country from the Russian Federation must display (additional to the PLF form and QR code) a negative molecular test (PCR) for Covid-19, conducted up to 72 hours before arrival in Greece. Flights from Russian Federation are limited to 500 passengers per week. Until 25.10.2020, 23:59 all permanent residents of Israel entering the country from Israel must display (additional to the PLF form and QR code) a negative molecular test (PCR) for Covid-19, conducted up to 72 hours before arrival in Greece. Flights from Israel are limited to 5000 passengers per week. Flights to/from Albania & North Macedonia are only allowed from/to Athens International Airport until 25.10.2020. All flights from/to Turkey are suspended until 25.10.2020. In addition, all flights originating from any airport in the territory of Catalonia of Spain are suspended until 25.10.2020 Transit passengers via AIA, including those from restricted origins, are not required to display a negative molecular test (PCR) upon arrival, nor to submit a Passenger Locator Form (e-PLF). For further information or questions regarding the procedure, you may contact the Greek General Secretariat for Civil Protection at 0030 2103359002-3 or email at kepp@gscp.gr. Airline operators shall ensure that passengers are duly informed before boarding and that they meet the requirements of traveling according to relevant measures in effect at the destination country at the time of travelling, otherwise they must deny boarding as per the Greek government's legislative acts. For further information you may contact your airline. Detailed contact information of airlines is provided in our website at the following link: https://www.aia.gr/traveler/travellers-info/airlines/ It is highly advisable that passengers get informed on the restrictions announced by their country of origin on their return from Greece. Some countries require a PCR test conducted some hours prior arrival, whilst others have issued restrictions for arriving passengers. Governmental decisions regarding restrictions or requirements for the travelling public are updated at regular intervals and ad-hoc depending on the pandemic situation.

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • In case State Authorities will decide a passenger’s quarantine, this takes place either in their home place or hotel of stay; otherwise, accommodation will be provided by the Greek State in a specially designated hotel.

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • Face coverings are required to be worn at all times, hand sanitizer dispensers in several spots of the landside area are provided and regular use is encouraged, while social distancing is required as well.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • It is strongly advised for meeters and greeters to avoid entrance to Landside arrivals inner area. However, any mandatory entrance is only allowed up to a short-designated area adjacent to building entrance.

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • Regular precautionary measures of face mask use, sanitizing and distancing, applies to them too.

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • Special arrangements have been in effect before the pandemic. There is prohibition of use of the inner road close to the Terminal building, unless for taxis and busses at designated restricted areas. There is free of charge parking space for staging cars and drivers until passengers arrival.

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.5 meters where possible, otherwise the maximum feasible physical distance.

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Floor markings have been placed in all queueing areas indicating the recommended distance that needs to be kept.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Physical distancing rules along with the compulsory use of face mask apply in all terminal areas, as well as restriction in number of persons per elevator.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • The number of passengers on airport ramp (shuttle buses) is reduced by 50% of total capacity according to the Hellenic Civil Aviation Authority instructions.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Passenger-facing staff is required to wear face coverings and change them frequently according to the competent National Authorities recommendations. Additionally, for the protection of both passengers and staff, polycarbonate shields have been installed at the service desks.

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • At specific services, staff is required to wear gloves (Indicatively: Check-in, Security).

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • On a random basis, the employees of Athens International Airport (AIA) as well as of certain services providers undergo a PCR test.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Athens International Airport has enhanced its already thorough cleaning processes, in response to the COVID-19 pandemic, with instructions to the relevant airport concessionaires for more prudent cleaning/sterilization and usage of detergents suitable for COVID-19 containment. All cleaning and disinfection routines have been enhanced to be carried out at regular intervals during the day and night.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Yes

  • Provide details
  • The one-by-one seating arrangement has been implemented across all seating areas, with the use of special, well-visible signs.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Special physical and virtual signage is present in multiple terminal spots/screens to remind airport users the rules in effect: Compulsory use of face mask in all terminal areas, Keeping 1.5m distance from other persons, Frequent hand washing, Usage of hand sanitizers, Cough or sneeze in a tissue or inside the elbow. Additionally, Public Announcements are being made frequently in the terminal areas reminding passengers and colleagues to keep the required distance and the use of face mask.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Hand sanitizers are placed throughout all the terminal areas being currently operational.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • The airport has a Medical station for all kind of emergencies, involving, the public, employees and passengers. There is also a Health Sanitizing Unit permanently based at the airport. Moreover, the National Health Check Authority located at the airport in cooperation with the Staff of the National Public Health Organization (EODY) and the General Secretariat for Civil Protection are in charge of handling all COVID-19 cases that could potentially been traced at the airport. A mobile isolation unit is available for any COVID-19 suspicious cases, as well as a wide capacity isolation gate area for around 300 people.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • The Airport’s information help desk line is in charge 24/7 for all kind of COVID-19-related issues, amongst other disciplines.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • Athens International Airport has embedded static indoor maps in its communication channels.

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Information to the travelling public is being disseminated through Athens International Airport's official Social Media Accounts, Mobile Application and other communication channels (e.g. Internet Kiosks), as well as a Messenger Application (Chat bot) which provides flight status information. Further information can be found at https://aia.gr/traveler/travellers-info/faq-for-covid19/

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • All assistance services to passengers with reduced mobility and passengers with disability are provided in accordance with the respective regulatory framework. A specific PRM facility has been developed in the departures area, whilst on purpose procedures have been established for the proper provision of services to PRMs during the pandemic. Personnel providing assistance services wear face masks and gloves during the entire flow and sanitize their hands regularly; Wheelchairs are disinfected right after each provided service; Ambulift vehicles are cleaned before and after each use, whilst are disinfected at least every 8 hours, unless there is suspicion of a transferred case, which results in the withdrawal of the equipment until a thorough disinfection is carried out.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • The range of F&B services currently offered at the airport spans from full self-service options (such as self-service on tray for salads, pre-packed meals/sandwiches, drinks/beverages and pre-packed food and beverages sold at vending machines) to partial self-service (i.e. hot meal/snack/beverages served by staff directly on customers tray). Protective glass (polycarbonate) has been installed on all surfaces where transactions between staff and passengers are taking place.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Athens international Airport (AIA) Heating Ventilation and Air Conditioning (HVAC) is performed by Air Handling Units (AHUs) in combination with Fan Coil Units (FCUs). As per the initial airport design, all office areas are served by AHUs of 100% fresh air (no recirculation) for ventilation together with FCUs for air-conditioning (coping with thermal loads), while all Public Areas and Technical Rooms are served both for ventilation and air conditioning purposes by AHUs with air recirculation. All AHUs (public and office areas) are using F5 pre-filters (particle size 1-10 µm, 40% ≤ Em < 60%) and F7 main filters (particle size 1-10 µm, 80% ≤ Em < 90%) where Em stands for Average Efficiency of 0.4 µm particles. During the Coronavirus pandemic, in line with Greek National Health Organization recommendation and as far as the infrastructure capacity allows for (in terms of thermal and humidity loads), 100% fresh air is supplied to public areas (no recirculation).

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • E-learning training is available to all aerodrome employees in order to reinforce knowledge on health protection measures and the right use of PPE for COVID-19 according to the Airport Corporate Health & Safety team and Occupational Doctor. Regular employee communication, including announcements, posters, presentations, videos, is aiming at increased awareness and upkeep of the health & safety measures according to National Health Authorities' guidelines. Employee resilience support is offered at individual employee level and in groups through virtual seminars, in cooperation with the Employee Assistance Program that the Airport company had already available for employees.