Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Chania International Airport (CHQ)

Last Updated: Aug. 27, 2020, 7:39 p.m.

  • Maria Zervoudi
  • +302144000525
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • https://travel.gov.gr/#/

  • Weblink to more information (who requires the declaration?)
  • https://travel.gov.gr/#/

  • Can the health declaration form be completed online?
  • Yes

  • Please provide a weblink to the health declaration information/form
  • https://travel.gov.gr/#/

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • Yes

  • Please provide details and/or supporting weblinks
  • All passengers arriving to Greece from specific countries are required to present a negative molecular test result(PCR) for COVID-19, conducted up to 72 hours before their entry. For further information and updates, please visitweblink https://travel.gov.gr/#/.

  • Are passengers required to carry a test certificate?
  • Yes

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Thermometer screening may be conducted by some airlines. For further information, please contact the respective airline.

  • Does the airport recommend passengers arrive earlier for international departures?
  • No

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • No

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • All non-passengers are kindly requested not to enter the Terminal building. Relevant signage is displayed on theentrance doors.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Exemptions to this restriction may apply for assisting minors who are traveling alone, escorting PRM passengers and other essential reasons, provided that sufficient justification or proof is provided upon request.

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • No

  • Provide details:

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • No

  • Provide details:

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Touchless boarding pass check procedures have been established.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • Self-scanning of boarding passes procedure has been established. Document exchange/handling is notrecommende

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • All passengers arriving on international flights are obliged to have completed the Passenger Locator Form (PLF) andwill be subject to random tests upon arrival. For further information about the procedure, please visit websitehttps://travel.gov.gr/#/ .

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • Yes

  • Provide details:
  • The passenger may bear hotel and other related costs.

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • No

  • Provide details:

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Provide details:

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.5 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Floor markings encouraging social distancing are available throughout the terminal.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • The use of elevators should be avoided by airport users. Specific groups of passengers are exempted from thisrestriction.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • No

  • Provide details:

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • The use of mask by all passengers and airport employees is compulsory.

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • Security screening personnel are required to wear gloves when they have physical contact with passengers and/ortheir personal belongings.

  • Are passenger-facing staff subject to health screening?
  • No

  • Provide details

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Intensive cleaning and disinfection is implemented by the airport operator's cleaning services provider. Specialattention is given to WCs, security trays and other frequently touched surfaces and devices.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas,

  • Provide details
  • Seats have been positioned in accordance with the required safety distances. Also, markings have been placed onspecific seats, in order for passengers to avoid sitting one next to each other.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Relevant signage has been placed and announcements via PA system are regularly made, encouraging passengersto practice social distancing.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Hand-sanitizing stations are available throughout the terminal building.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • An airport medical room is available. Also, the Emergency Ambulance Service (EKAV) is available, uponrequest, to transfer patients to hospitals.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • No

  • Provide details

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • No

  • Provide details

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • 112 Emergency Communications Service of the General Secretariat for Civil Protection (GSCP) sends out alerts/warnings, in case of imminent or occurring incident or dangerous situation constituting an immediate threat to thehealth and safety of persons.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Disinfection of the wheelchair equipment before each use, use of disposable gloves and mask when escorting eachPRM passenger, use of marked waiting points at arrival halls (next to each conveyor belt) and check-in at separatecheck-in counter upon availability of counters and staff

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • No

  • Provide details

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Heating, ventilation and air conditioning (HVAC) units receive fresh air up to 80%. Fresh air is mixed in a coolingchamber with a portion from the air-conditioned air that returns from the building. This mixture of air from the chamber is filtered and transported through an airway network again into the building.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Continuous and thorough training related to the measures of the competent authorities, industry's best practices andprotocols as well as health and safety guidelines is provided to airport staff.