Does the airport provide hand-sanitizing stations?
Is there a medical clinic located in or near the airport terminal/facility?
There are more than 30 hand sanitizer stations deployed along the Terminal, in landside and airside, at every touchpoint of the passenger journey, where passengers may need or wish to clean their hands (check-in hall, security, passport control, baggage claim, toilets, waiting areas, temperature screening points, car parks automatic cask desks etc.). For instance, there is at least one hand sanitizer station at each boarding gate, as prescribed by law.
Does the airport provide a helpline to report COVID-19 concerns?
There is a first aid service, right at the airport, managed by ADR group , available to passengers.
Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
All front line staff, in particular mobile and desk information staff has been informed and trained on all anti-Covid-19 measures in place at the airport to reduce the risk of Covid-19 transmission, they are at disposal of passengers to answer to any question on that subject, together with the Biosafety Trust Certification team of 40 people deployed all over the airports of FCO and CIA to ensure the respect of health requirements.
Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
Aeroporti di Roma has launched a sery of actions in order to guarantee clear and effective information for passengers and airport staff regarding the emergency situation caused by COVID-19. A section dedicated entirely to the Coronavirus crisis can be found on the Group's website and ADR app, containing useful information, updates on the latest ministerial provisions on transport and files with forms that can be downloaded. The information is available in Italian, English, Russian and Chinese. The section of the website dedicated to news and press releases is also constantly updated with the latest news on the topic and information on the current legislation. Topical posts are constantly posted on social media channels. The airport management company has also implemented a sery of actions for communicating to passengers and airport operators at Fiumicino airport Terminals, reminding them of the conduct to be complied with at the airport in order to prevent infection, such as wearing constantly their face masks and sanitising frequently their hands, in addition to all the actions implemented by Aeroporti di Roma. Over 250 interactive media stations (plus digital media) in Italian and English have been specifically installed, stating "all passengers are advised to keep an interpersonal distance of at least 1 metre" at the security check, check in, boarding gate and passport control areas. Every 15 minutes, a generalised announcement is made in several languages, advising passengers to keep a distance of at least 1 metre, as required by the current legislation. A dynamic ADR surveillance patrol also verbally asks passengers to comply with the safety distance, in addition to law enforcement patrols. Social distancing is also indicated by signs, including floor markings.
Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
PRM access to the airport terminal is allowed, after temperature screening and provided he wears a facial mask except in case of medical reasons exempting him to wear it. PRM's accompanying person is admitted also and subject to the same process (temperature screening and facial mask).
In order to ensure compliance with physical distancing, the layout of the PRM lounges has been redefined. Protective screens have been placed on the welcome desks. Health safety guidelines materials on hand hygiene and respiratory etiquette are available in lounges. PRM vehicles has been reduced on capacity; special prohibition stickers have been affixed on the unavailable seats.
Regarding the handling of incoming passengers with Covid-19 compatible symptoms, we have set up the following protocol: a specific disembarking procedure is in place that implies the intervention of the Public Air Health Authorities who takes care of the PRM identified.
Essential measures to prevent from the risk of Covid-19 transmission regard the provision of all operators who interact with PRM during the assistance with adequate Personal Protective Equipment, calibrated to the type of service (WCHC, WCHR, etc.). The closer the contact with the PRM is, the higher is the protecion level of Personal Protective Equipment. All equipment is sanitised: in particular, regular disinfection of surfaces and sanitisation is scheduled for PRM lounges and toilets and for wheelchairs and vehicles (ambulift and minivan). Furthermore, hand sanitizer gel is available for PRM and staff in each PRM lounge.
Does the airport have a ventilation filtration system that recycles air on a regular basis?
In order to reduce contact between passengers at retail, the following measures have been adopted.
In order to reduce contact between passengers at retail, the following measures have been adopted: all staff wears face masks and all shops entrances are controlled by staff to limit the total of customers inside the shops. Furthermore, hand sanitizers are available everywhere in the shops and floor markers invite passengers to comply with social distancing while queuing at pay desks.
At all Food & Beverage vending points, passengers can find formula such as “grab & go” enabling hem to take away fresh products to be consumed in common spaces. Furthermore, at some vending points, “market” spaces are available where passengers can buy packaged products such as salty or sweet snacks and beverage. At all common spaces, vending machines are also available that sell Food & Beverage. We are currently working on formulas allowing self-ordering in order to meet passengers’ expectations.
Does the airport offer any staff training program, relating to health or COVID-19?
ADR has defined guidelines on ventilation and air conditioning equipment, that apply either to equipment directly managed by ADR either to those managed by the sub-concessionaires. Each responsible in charge of the proper contract must communicate those guidelines to his sub-concessionaire(s) and verify their correct application.
In the above mentioned guidelines, it is indicated how to manage ventilation and air conditioning equipment to prevent transmission of Covid-19 as well as the sanitisation of them.
The frequency of cleaning and maintenance has been intensified, from a quarterly basis to a monthly basis, this applies also to air filters that are cleaned and sanitised on a monthly basis (and changed on a yearly basis).
As the external air is not contaminated with virus, it is recommended:
• in closed spaces provided with mechanical ventilation equipment, to ensure renovated air emission,
• to aerate frequently the closed spaces not provided with mechanical ventilation equipment.
In particular, two important measures have been implemented to reduce the risk of Covid-19 transmission:
• not recycling the air as previously done for energy efficiency, so that 100% of air is fresh/new
• equipment is working 24 hours in order to impede any air suspension.
Staff’s knowledge of all sanitary measures in place to contain the risk of Covid-19 transmission is gained through an intense and continuous activity of training in order to inform and train specific staff, in particular front line and operational staff, cleaning and security staff and all persons involved in the management of the biosafety certification gained by Aeroporti di Roma. Furthermore, communication of all sanitary measures at working places is performed through adequate signposting, Human Resources emails and all the information is available in the Intranet (website dedicated to ADR staff).