Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Roma-Fiumicino Airport (FCO)

Last Updated: Oct. 16, 2020, 5:22 p.m.

  • Catherine Ballester
  • +39 3389441593
  • Airport Website
  • Airport COVID 19 Website

  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • https://www.esteri.it/mae/resource/doc/2020/07/modulo_rientro_da_estero_16_07_2020.pdf.

  • Weblink to more information (who requires the declaration?)
  • http://www.adr.it/it/web/guest/coronavirus

  • Can the health declaration form be completed online?
  • No

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Since the 4th of February, ADR is performing passenger temperature screening at FCO airport, as a countermeasure to prevent the virus spreading, at arrival and departure, all passengers are subject to it. Up to 83 infrared thermal imaging (thermal scanners) either fixed or mobile (tripod) and 3 helmet mounted thermal scanners of new generation have been installed. The threshold of temperature has been defined as equal to superior to 37, 5 degrees Celsius.The thermal scanner is an extremely efficient and safe device since it guarantees reduced body temperature detection times (<2"), thus able to check relevant number of passengers in a safe environment guaranteeing the correct operator-passenger distancing. Thermal imaging helmets called “smart helmets” are mounted on a person thus allowing to record the temperature of people in real time in many different places and screen people at a very safe distance of up to seven metres away. Thanks to these technologies, there are no queues for temperature screening (average waiting time <~1 second’) and the process for the passenger is hassle-free, seamless and guarantees their privacy as it provides only a heat image and no data is stored by the staff. First and second temperature checks are performed by Red Cross staff, whereas the further examination in case the passenger presents fever over the defined threshold of 37,5 degrees Celsius is performed by the Sanitary Airport Authority (USMAF) i.e. Ministry of Health doctors. Similarly, at boarding gates, the temperature measurement performed under the responsibility of airlines/handlers shifts to Sanitary Airport Authority (USMAF) for further examination after second temperature check of over 37,5 degrees Celsius.

  • Does the airport recommend passengers arrive earlier for international departures?
  • NO

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • NO

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Access to terminals is restricted: only airport employees, passengers with flying tickets are admitted at the airport, with the exception of persons accompanying passengers with reduced mobility or minors and other specified cases.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • At the Terminal entrance, the security officer verifies the minor or PRM’s identity and his traveling document through a profiling interview.The minor or PRM, at his turn, identifies the accompanying person. Passenger and accompanying persons are both subject to body temperature screening at the Terminal entrance.

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Self-service facilities such as self-service kiosks to print boarding pass, are available to passengers everywhere in order to offer them a touchless experience. They have been deployed in the Terminal and they are segregated with physical barriers (walls) in order to guarantee social distancing and minimize congestion (that, in this moment of low traffic is not observed at all).

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Self-service facilities are disinfected with nebulizers or other products once per day. We use a matrix for cleaning, disinfection and sanitisation that assesses the class of risk of each surface to determine the frequency of cleaning, disinfection and sanitisation. Self-service touchscreens are disinfected 2 to 3 times per day, furthermore there are hand-sanitizers next to them in order to guarantee the maximum hygiene to passengers.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Every checkpoint for originating passengers is equipped with e-gates for boarding cards automated check: each passenger can autonomously scan the barcode of his/her boarding card in order to access the security checkpoint. Moreover the e-gates, during the COVID-19 pandemic, have been spaced in order to ensure social distancing. Security agents support this process to monitor the correct social distancing and help passengers in case of problems or information requests.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • Gates for narrow-body aircrafts are equipped with 2 self-boarding gates whereas gates for wide-body aircrafts are equipped with 3. Self-boarding gates are not allowed by law to read the identity documents (identity card control at boarding is still mandatory in Italy, also for domestic and Schengen flights) but we are working with State authorities to remove this constraint and we are currently carrying out a pilot test in order to introduce the identity card automatic reading so that we can use self-boarding gates also for the identity card reading.

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • In the immigration area, contactless border control is implemented with the use of automated border control (ABC) systems (biometric recognition and document authenticity verification). The ABC system is currently authorized by the Ministry of the Interior for all citizens of the European Union and some third countries. Currently they are used by passengers arriving from extra-Schengen countries not subject to quarantine upon arrival.

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • Only passengers arriving from Spain, United Kingdom, Belgium, Netherlands, Czech Republic and from some regions in France are subject to undergo health tests on arrival. After arrival, in the landside area, passengers are guided to a specific Covid-19 test area, they must fill in a form and undergo an antigen test through nasal swab, performed by Ministry of Health doctors. They are then guided to a waiting area, to expect the result which is available within 30 minutes. In case the passenger result positive, he is isolated and subjected to molecular testing. He is then transferred under the control of the Health authorities to home isolation or to a controlled external facility pending the outcome of the molecular test. The test is totally free of charge for passenger.

  • Are passengers required to quarantine on arrival at the airport?
  • NO

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • The Prime Ministerial Decrees dated 7 August 2020 define the provisions in force in Italy from 9 August to 7 September 2020 and the list of origin countries from which passengers are subject to quarantine upon arrival. Quarantine days are 14. There is no quarantine at the airport

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • All passengers are subject to body temperature screening at arrival.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Provide details:

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1 meter

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Passengers are made aware of physical distancing requirements through widespread communication on the website and on site at the airport through advertising on vertical totems, check-in monitors, FIDS, digital led-walls and panels everywhere as well as floor markers, sticks, ribbons to remind them constantly social distancing and invite them to respect it. General public announcements are broadcasted every 15 minutes. Furthermore, following the Biosafety Trust certification obtained by FCO, a team of 40 observers, easily identified with their blue jacket, is deployed everywhere at the airport to ensure that passengers comply with the physical distancing and other requirements.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Physical distancing requirement applies everywhere at the airport, including in the elevators, escalators or moving walkways. Passengers are made aware of physical distancing requirements through widespread communication on the website and on site at the airport through advertising on vertical totems, check-in monitors, FIDS, digital led-walls and panels everywhere as well as floor markers, sticks, ribbons to remind them constantly social distancing and invite them to respect it. General public announcements are broadcasted every 15 minutes. In the elevators, the maximum capacity of users has been fixed in order to comply with physical distancing and passengers are informed through clear panels deployed in the elevator.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • All airport public ground transportation have been limited in capacity in order to comply with physical distancing. For example, according to Prime Minister legislative decree of 26 April 2020, limitation on airbuses is mandatory, 50% of their capacity has been reduced and therefore more airbuses are provided in order to respect physical distancing.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • At all fixed passenger-facing staff positions, protective plexiglass has been installed in order to create a physical barrier between passengers and staff. For no fixed positions, interaction between passengers and staff is protected through mandatory wearing of face masks and respect of physical distance. ADR has carried out a specific study for application of physical distance in particular at counters, that combines the level of interaction between staff and passengers, the duration of proximity, and the probability of passenger gathering.

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • All Personal Protective Equipment (PPE) is selected depending on the risk assessment regarding the job position. ADR provides all ADR staff with required PPE. For instance, security staff wear gloves as well as cleaning staff but not all passenger-facing staff is required to wear gloves.

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • All airport staff is subject to health screening, in particular to body temperature measurement.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • The cleaning and disinfection are mainly performed directly by ADR through his fully-owned subsidiary, Airport Cleaning. Cleaning and disinfection have been clearly defined through internal procedures that are recalled in the guidelines addressed to contractors and sub-concessionaires. The scheduling of cleaning and disinfection is precisely defined in the above mentioned procedures: the frequency of cleaning and disinfection is determined by a risk assessment analysis that takes into account three factors, exposure (probability to be in contact with a source of contagion), proximity (where social distancing is difficult to respect) and aggregation (contact with other persons). A class of risk is then defined and the frequency of sanitisation determined. A Matrix of cleaning, disinfection and sanitization clearly defines the frequency of disinfection and sanitization. For instance, boarding areas and restrooms are disinfected daily and sanitized every 4 days, dining areas every 6 days. Cleaning, disinfection and sanitisation of dining areas are liability of sub-concessionaires to whom guidelines to contain transmission of Covid-19 have been communicated by ADR so that they respect the cleaning and other health requirements.

  • Has the airport implemented physical distancing detection technology?
  • Yes

  • Provide details
  • Passenger flows are constantly measured through different technologies (Xovis and Pax Flow) that use sensors providing heat maps to prevent any bottlenecks or congestion thus ensuring physical distancing compliance. These sensors are placed at check-in, security and passport control areas.

  • Has seating been adapted to support physical distancing in the following areas?
  • YES Boarding areas [ ] Dining areas [ ] Airport lounges [ ] Duty-free shops [ ] Other retail activities

  • Provide details
  • In the airport seating areas, inhibition of seats is the rule, i.e one seat out of 2 is kept empty, they are marked with a ribbon, in order to comply with physical distancing. Similarly, at dining areas, sub-concessionaires arrange tables and seats in order to comply with physical distancing.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Passengers are made aware of physical distancing requirements through widespread communication on the website and on site at the airport through advertising on vertical totems, check-in monitors, FIDS, digital led-walls and panels everywhere as well as floor markers, sticks, ribbons to remind them constantly social distancing and invite them to respect it. General public announcements are broadcasted every 15 minutes. Furthermore, following the Biosafety Trust certification, a team of 40 observers, easily identified with their blue jacket, is deployed everywhere at the airport to ensure that passengers comply with the physical distancing and other requirements.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • There are more than 250 hand sanitizer stations deployed along the Terminal, in landside and airside, at every touchpoint of the passenger journey, where passengers may need or wish to clean their hands (check-in hall, security, passport control, baggage claim, toilets, waiting areas, temperature screening points, car parks automatic cask desks etc.). For instance, there is at least one hand sanitizer station at each boarding gate, as prescribed by law.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • There is a first aid service, right at the airport, managed by ADR group , available to passengers.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • All front line staff, in particular mobile and desk information staff has been informed and trained on all anti-Covid-19 measures in place at the airport to reduce the risk of Covid-19 transmission, they are at disposal of passengers to answer to any question on that subject, together with the Biosafety Trust Certification team of 40 people deployed all over the airport to ensure the respect of health requirements.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • For this application, 2.000 beacons have been installed and the geolocation function is active for all airport and off-airport services (maps, routes, information, comunication on flight status….).

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Aeroporti di Roma has launched a sery of actions in order to guarantee clear and effective information for passengers and airport staff regarding the emergency situation caused by COVID-19. A section dedicated entirely to the Coronavirus crisis can be found on the Group's website and ADR app, containing useful information, updates on the latest ministerial provisions on transport and files with forms that can be downloaded. The information is available in Italian, English, Russian and Chinese. The section of the website dedicated to news and press releases is also constantly updated with the latest news on the topic and information on the current legislation. Topical posts are constantly posted on social media channels. The airport management company has also implemented a sery of actions for communicating to passengers and airport operators at Fiumicino airport Terminals, reminding them of the conduct to be complied with at the airport in order to prevent infection, such as wearing constantly their face masks and sanitising frequently their hands, in addition to all the actions implemented by Aeroporti di Roma. Over 250 interactive media stations (plus digital media) in Italian and English have been specifically installed, stating "all passengers are advised to keep an interpersonal distance of at least 1 metre" at the security check, check in, boarding gate and passport control areas. Every 15 minutes, a generalised announcement is made in several languages, advising passengers to keep a distance of at least 1 metre, as required by the current legislation. A dynamic ADR surveillance patrol also verbally asks passengers to comply with the safety distance, in addition to law enforcement patrols. Social distancing is also indicated by signs, including floor markings.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • PRM access to the airport terminal is allowed, after temperature screening and provided he wears a facial mask except in case of medical reasons exempting him to wear it. PRM's accompanying person is admitted also and subject to the same process (temperature screening and facial mask). In order to ensure compliance with physical distancing, the layout of the PRM lounges has been redefined. Protective screens have been placed on the welcome desks. Health safety guidelines materials on hand hygiene and respiratory etiquette are available in lounges. PRM vehicles has been reduced on capacity; special prohibition stickers have been affixed on the unavailable seats. Regarding the handling of incoming passengers with Covid-19 compatible symptoms, we have set up the following protocol: a specific disembarking procedure is in place that implies the intervention of the Public Air Health Authorities who takes care of the PRM identified. Essential measures to prevent from the risk of Covid-19 transmission regard the provision of all operators who interact with PRM during the assistance with adequate Personal Protective Equipment, calibrated to the type of service (WCHC, WCHR, etc.). The closer the contact with the PRM is, the higher is the protecion level of Personal Protective Equipment. All equipment is sanitised: in particular, regular disinfection of surfaces and sanitisation is scheduled for PRM lounges and toilets and for wheelchairs and vehicles (ambulift and minivan). Furthermore, hand sanitizer gel is available for PRM and staff in each PRM lounge.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • In order to reduce contact between passengers at retail, the following measures have been adopted. Passengers can book a product in advance and take and pay it then at the shop through two ways: • Booking the product through personal shoppers can be contacted online through the ADR website, or through Whatsapp, We Chat and the APP “Kakao” • Using the “click and collect” online system (ADR and AELIA websites) for duty-free shops AELIA where passenger can choose and book the product he desires. At all Food & Beverage vending points, passengers can find formula such as “grab & go” enabling hem to take away fresh products to be consumed in common spaces. Furthermore, at some vending points, “market” spaces are available where passengers can buy packaged products such as salty or sweet snacks and beverage. At all common spaces, vending machines are also available that sell Food & Beverage. We are currently working on formulas allowing self-ordering in order to meet passengers’ expectations.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • ADR has defined guidelines on ventilation and air conditioning equipment, that apply either to equipment directly managed by ADR either to those managed by the sub-concessionaires. Each responsible in charge of the proper contract must communicate those guidelines to his sub-concessionaire(s) and verify their correct application. In the above mentioned guidelines, it is indicated how to manage ventilation and air conditioning equipment to prevent transmission of Covid-19 as well as the sanitisation of them. The frequency of cleaning and maintenance has been intensified, from a quarterly basis to a monthly basis, this applies also to air filters that are cleaned and sanitised on a monthly basis (and changed on a yearly basis). As the external air is not contaminated with virus, it is recommended: • • in closed spaces provided with mechanical ventilation equipment, to ensure renovated air emission, • to aerate frequently the closed spaces not provided with mechanical ventilation equipment. In particular, two important measures have been implemented to reduce the risk of Covid-19 transmission: • not recycling the air as previously done for energy efficiency, so that 100% of air is fresh/new • equipment is working 24 hours in order to impede any air suspension.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Staff’s knowledge of all sanitary measures in place to contain the risk of Covid-19 transmission is gained through an intense and continuous activity of training in order to inform and train specific staff, in particular front line and operational staff, cleaning and security staff and all persons involved in the management of the biosafety certification gained by Aeroporti di Roma. Furthermore, communication of all sanitary measures at working places is performed through adequate signposting, Human Resources emails and all the information is available in the Intranet (website dedicated to ADR staff).