Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Malta International Airport (MLA)

Last Updated: Oct. 1, 2020, 8:13 a.m.

  • Customer Services
  • 0035623696000
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • https://mia-prod-s3-cdn.s3.amazonaws.com/wp-content/uploads/2020/07/Public-Health-Travel-Declaration-Form-2020_RZA_updated.pdf

  • Weblink to more information (who requires the declaration?)
  • https://www.maltairport.com/declarationforms/

  • Can the health declaration form be completed online?
  • No

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Temperature Screening Thermographic Bullet cameras, which are designed to detect elevated skin-surface temperature with high accuracy in real time, are being used to screen all departing passengers entering the Check-in Hall, as well as all arriving passengers upon entering the terminal. These screening points are manned by Public Health representatives. If the body temperature of a passenger exceeds 37.2oC, the said passenger will be interviewed by the Public Health representatives and may be asked to leave the airport. The process follows the latest guidance and good practices as established in EASA's COVID-19 Aviation Health Safety Protocol and Public Health Protocols for the Airport.

  • Does the airport recommend passengers arrive earlier for international departures?
  • Passengers are being advised to arrive at the airport at least two and a half (2.5) hours before their flight departure time to allow enough time for all airport processes such as check-in and security screening as well as any Covid-related procedures in place. However, the airport is also recommending that check-in is completed online, in accordance with airline instructions.

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • 2.5 Hours

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Access to the terminal is controlled and access to the Check-In Hall and Arrivals concourse is limited to travelling guests, airport employees and airline crew members only. Visitors are being advised to pick up or drop off their travelling friends and relatives outside of the terminal. To limit the unnecessary crossing of paths of travelling and non-travelling guests, the access to certain outlets that were previously accessible to non-travelling visitors has also been restricted to travelling guests and airport employees only. However, non-travelling guests can access the Food Court on Level -1 and most retail outlets on Level 0. The airport's Observation Deck on Level 3 has also been closed temporarily to the public as well as travelling guests. 0

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Exceptions will be made in special circumstances for a visitor to accompany a travelling guest inside the terminal building; these circumstances include dropping off / picking up a minor and dropping off / picking up a person with reduced mobility or a hidden disability.

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Passengers are able to use a self-service kiosk to print boarding passes and a bag tag when travelling with select airlines.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • The use of touch screens is being discouraged as much as possible inside our airport. However, touch screens which are currently in use are being disinfected repeatedly.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • An Automatic Boarding Pass Control System which scans mobile or printed boarding passes has been installed at the Pre-Security Gates.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • All Check-In Desks have been fitted with passport and boarding pass readers to enable passengers to scan their own documents before proceeding to security. This has enabled boarding to become a touchless process. Passengers at the boarding gates only need to hold up their passport and boarding pass behind the protective pane at the boarding desk to allow ground-handling agents to verify passenger details manually.

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • E-gates have been installed at Departures and Arrivals and will be operational in the near future.

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • Symptomatic passengers identified by the Airport Care Team or Public Health staff stationed at the airport, as well as passengers arriving from one of Malta's amber-listed countries who do not present a negative COVID-19 test taken at least 72 hours before arriving in Malta, will be subject to a PCR test at the airport.

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • Yes

  • Provide details:
  • N/A

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • Dividing walls have been set up to ensure that arriving passengers do not cross paths with non-travelling guests unnecessarily when exiting the terminal. Hand-sanitising dispensers have also been made available in the landside area.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • Appointed testers have been stationed at the passenger exit point to screen drivers, persons picking up a minor or person with reduced mobility, as well as airport and passenger point of service staff. Thermal testing is conducted using handheld thermometers requiring no skin contact. Access to the area is only granted to persons having a body temperature equal to or lower than 37.1 C.

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • All airport visitors are entitled to two hours of free parking at the airport's main car park. This will allow ample time for hellos and goodbyes at a safe distance from other travellers and airport guests.

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.5 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Over 2,100 signs and floor markings have been placed around the terminal indicating the physical distance that needs to be kept in a particular area. This was coupled with digital notices as well as a series of public service announcements in Maltese and English instructing airport guests to keep their distance. Seating inside the terminal was also reorganised in compliance with social distancing recommendations.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Given that elevator capacity has been reduced, all airport elevators have been programmed to carry out more trips in a given period of time to limit guest waiting time. Adjacent elevators are reaching the same floor at the same time to enable groups of people to split up and keep safe distances. Signs have also been affixed to escalators instructing users to keep a minimum of 2 steps empty between themselves and others.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • The maximum capacity of passengers travelling on shuttle buses and ambulifts has been reduced.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • All passenger-facing employees are required to wear a reusable face mask or visor, which has been provided to them by the Company. Only staff members who interact directly with passengers from behind a protective screen are not required to wear mask. Furthermore, information about the correct use and handling of personal protective equipment has been disseminated among all employees.

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • Passenger-facing employees who interact directly with the passengers or their belongings, such as staff members stationed at the Security Screening Area, are required to wear gloves.

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • All airport staff working within the terminal must have their temperature taken prior to commencing their duties. All employees must pass through the checkpoint located at Level 0 to have their temperature taken and scan their airport security pass. Employees reporting to work outside office hours are to use the checkpoint located at the Check-In Hall. This measure was introduced in line with Public Health Protocols for the Airport.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • A rigorous cleaning and disinfection schedule has been introduced in all areas, with particular attention being paid to frequently touched surfaces, in line with the guidance and principles set out by the ECDC. The schedule entails, amongst other measures, more frequent cleaning and disinfection of security trays at the Central Security Screening Area, washrooms, seats, as well as Heating, Ventilation and Air Conditioning units. Stakeholders operating on the airport campus have also introduced more intense cleaning schedules at the airport's retail and dining outlets.

  • Has the airport implemented physical distancing detection technology?
  • Yes

  • Provide details
  • The airport's Passenger Queue Tracking software, which is linked to 67 cluster detection cameras inside the terminal, has been upgraded to alert members of the Airport Care Team when passengers fail to observe the airport's recommended physical distancing guidance.

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas, Airport lounges, Other retail activities

  • Provide details
  • The layout of all seating areas has been adjusted in line with the national regulations for physical distancing, with alternate seats taped off. The capacity of our airport lounges has also been reduced to accommodate more distanced seating. Furthermore, a health and safety compliance certificate has been issued by the Malta Tourism Authority for all F&B outlets at Malta International Airport.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • The airport is promoting physical distancing through the broadcasting of digital notices at key areas within the terminal, including the Check-In Hall, Baggage Reclaim Hall and boarding gates, as well as a series of public service announcements in Maltese and English, instructing airport guests and employees to follow signage, keep safe distances and maintain hand hygiene.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • 120 hand sanitizing stations have been installed at key touchpoints around the terminal for use by airport guests and employees.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • There are three clinics available at the airport: a Public Health Clinic at Arrivals, an isolation porta-cabin located at the airport's Reserved Car Park just outside the Check-In Hall and an isolation porta-cabin located at the airport's Coaches Car Park just outside the Arrivals Hall. Should numerous positive cases be identified, the airport's SRC remote building, which has a larger capacity, has been equipped with the necessary amenities.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • While the airport encourages passengers to call the Maltese Public Health Authority's COVID-19 Helpline on (+356) 111 to report COVID-19 concerns while they're visiting the Maltese Islands, members of our Airport Care Team roam the terminal 24/7 to assist passengers when needed, including in cases where a symptomatic guest or employee is identified.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • A static map showing the terminal layout and amenities is available on the airport's website. The same map is displayed on a large screen inside the Check-In Hall. Plans are also in place to introduce an interactive wayfinding system at 5 strategic points on the airport campus in the coming months.

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Yes, information to the travelling public is disseminated through our website and social media platforms, including Twitter, Facebook, Instagram and LinkedIn.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Persons dropping off or picking up a passenger with reduced mobility are allowed to enter areas within the terminal which have been closed off to non-travelling guests. Special assistance Persons with Reduced Mobility (PRM) services are still being offered by our airport in line with the health and safety measures which are currently in place.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Self-service dining options are available at our food and beverage outlets, while vending machines have been made available at Departures. Certain landside outlets are offering delivery while others have developed apps to enable customers to pre-order meals and skip the queue when picking up their order.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • The supply of fresh air ventilation in the terminal has increased. The airport's Heating, Ventilation and Air Conditioning units are also being cleaned more frequently.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • 16 front-liners from the Customer Services and Security Services department now form part of an Airport Care Team. Members of this team have been given specialised training relating to COVID-19, in line with EASA and ECDC recommendations. Internal communications regarding changes to health and safety measures adopted by the company are disseminated among employees regularly. Staff members were also enrolled in additional online courses, such as ACI's 'Aviation Service Excellence While Physical Distancing' course, and received sponsorships from the Malta Tourism Authority to participate in certified online tourism-related courses, including a Post-COVID-19 Tourism Landscape Workshop.