Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Faro Airport (FAO)

Last Updated: Aug. 24, 2020, 12:13 p.m.

  • ANA ZITA BARBAS MARVÃO ALVES GOMES
  • +351927528862
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • PLC is not available online.

  • Weblink to more information (who requires the declaration?)
  • National Health Authority (weblink not available)

  • Can the health declaration form be completed online?
  • No

  • Please provide a weblink to the health declaration information/form
  • No

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • Yes

  • Please provide details and/or supporting weblinks
  • Arriving passengers in flights from third countries or high risk countries,EXCEPTcountries within UE, associated with SCHENGEN agreement: (Liechtenstein, Norway, Switzerland, Iceland) , United Kingdom, AUSTRALIA, CANADA, CHINA, SOUTH KOREA, GEORGIA, JAPAN, NEW ZELAND, RWANDA, THAILAND, TUNISIA, URUGUAY

  • Are passengers required to carry a test certificate?
  • Yes

  • Are passengers required to undergo any health tests or screening?
  • No

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • No

  • Does the airport recommend passengers arrive earlier for international departures?
  • No

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • No

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • No

  • Provide details:
  • No

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • No

  • Provide details:
  • No

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Yes, but for one airline (TP) only.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Application of Microbe Shield Z- by Zoono. A technology that has an ongoing disinfection effect that lasts for 30 days. Cleaning staff regularly disinfect equipment. Availability of Alcohol based solutions all over the terminal.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Infrared scanner for boarding passes. When applied, ID card is shown by each passenger to the handler.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • Infrared scanner for boarding passes. When applied, ID card is shown by each passenger to the handler.

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • Yes, for adult EU citizens holder of electronic passports.

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • RT-PCR COVID -19 test for third and high risk countries and temperature control for all arriving passengers as required by Portuguese Public Health Authority

  • Are passengers required to quarantine on arrival at the airport?
  • until receiving a negative RT-PCR result

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • Yes

  • Provide details:
  • Yes

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • All passengers are submited to a doble check temperature control before exiting landside area. If a passenger is suspected of being infected with COVID-19, Airport contingency plan is activated. If not, general National Health Authority implemented measures apply (physical distancing, face coverings, hygiene and respiratory etiquette).Physical spacing marks on floor around every arrival baggage carrousel.Trolleys area are disinfected and marked as cleared to be used by customers.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • We emphasize the importance of reducing visits to airports to what is strictly necessary and only by passengers, in order to avoid crowds in the terminal. All persons in the terminal should respect National Health Authority measures.

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • National Health Authority measures are applied, such as physical distancing, face coverings, hygiene and respiratory etiquette.

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • Faro Airport has a reserved arrival area controlled by private security staff. Welcome Desks tenants have to follow airport instructions regarding check in and transfer customers outside quickly as possible.

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.5 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Stickers on the floor separated with 1,5 meters and with instructions to maintain physical distancing and arrows to avoid pasenger flows mixture.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Physical distancing is in place in all circulation areas, indicated with stickers, information signs and/or stalls.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • 2/3 of the vehicle's capacity

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Passenger-facing staff is required to wear surgical mask or surgical mask with face shield

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • All security staff that interact directly with the passengers or objects transported by them wear gloves.

  • Are passenger-facing staff subject to health screening?
  • No

  • Provide details
  • No

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Reinforced cleaning with hospital-level disinfectants; On-going cleaning teams in various areas; Application of Microbe Shield Z-71 (Zoono-branded) which consists of a new disinfection technology; Disinfection using advanced technology UV equipment; Increase of hand sanitizers at all points of the terminals.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details
  • No

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas, Airport lounges, Other retail activities

  • Provide details
  • Seats have been marked with stickers, indicating where passenger is allowed to sit and which seats should be maintained vacant. Public and check-in areas are also covered by this measure

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • The terminal has audio and visual advice regarding applied health measures.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Hand sanitizers are available in all terminal building areas, for staff and passengers.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • The terminal has a first aid station and there are several hospitals in airport vicinity.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • The airport provides the National Health Authority contact line for COVID-19.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • No

  • Provide details
  • No

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • The government created an APP (Estamos ON - Covid19), with up to date information about COVID-19. Social Media is always disseminating information on the subject.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • No

  • Provide details
  • No

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Vending machines are available in all areas with food, beverages and retail.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Yes

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • VINCI Airports and ANA have applied training on this subject for their staff. Information has largely been disseminated in the terminal for staff and passengers.