Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Istanbul Airport (IST)

Last Updated: Oct. 22, 2020, 11:33 a.m.

  • Ozan Karakis
  • +90 5498089712
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Weblink to the health declaration form

  • Weblink to more information (who requires the declaration?)

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Health screening is required by the Turkish CAA in accordance with part 1.1.4 of HAD-2020/1 Pandemic Precautions and Certification Circular. Each pax or staff shall walk before a thermal camera at each entry point to the airport facilities. Airlines and tenants of the terminal building conduct additional fever checks with handheld fever measuring devices. The health screening at the entrance of the terminal (for departing passengers) is conducted by İGA Security staff. The health screening at the arrival floor of the terminal (for arriving passengers) is conducted by the staff of Ministry of Health. Mobotix and Flir Thermal Camera Systems are used to carry out health screening

  • Does the airport recommend passengers arrive earlier for international departures?
  • No

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • No

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Meeters and greeters are not allowed anywhere inside the terminal.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Persons assisting minors alone or persons with disabilities including those with reduced mobility are allowed to be escorted/helped with a person until security check point of departure halls. From the security check point to the boarding gates, airline staff provides assistance.

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Both self service boarding pass and bag tag kiosks are provided.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Cleaning staff are tasked next to the kiosks and provide disinfection after each use.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Show and pass principle is accepted at every security check point. Document exchange or handling is not used.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • Each boarding gate has a touch-less boarding pass reader.

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • The health screening at the arrival floor of the terminal (for arriving passengers) is conducted by the staff of Ministry of Health. Thermal cameras are used for screening.

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • No quarantine.

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • No

  • Provide details:

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Provide details:

  • Is physical distancing required or recommended in airport?
  • Yes

  • What is the required physical distance?
  • 1,8 mt.

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Available where appropriate. Widely applied.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Distancing markers available at each LET unit.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • As per MoH regulations, each public transport unit shall have markings for social distancing. Capacity cannot exceed more than defined by the MoH.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • At each point where a passenger facing staff is tasked, social distancing is achieved with poly carbonate separators. Should the staff could not be behind the separator, then staff required to wear face coverings.

  • Are passenger-facing staff required to wear gloves?
  • No

  • Provide details

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • Staff are screened for body temperature before they commence the shift/working. Each staff posses a health status pass code which is provided by MoH. Pass code is constantly monitored by a central processor. Should staff or anybody that is affiliated with that staff are diagnosed positive or forced to quarantine, that staff is forced to isolation and kept away from service.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Pandemic Precautions Manual was reviewed and approved by Turkish Civil Aviation Authority – DGCA. As a national scheme, DGCA in coordination with MoT and MoH, established a certification process towards pandemic preventive and protective measure at the airports. Istanbul Airport was the first inspected and issued airport in Turkey.

  • Has the airport implemented physical distancing detection technology?
  • Yes

  • Provide details
  • Passenger flow at the check-in areas are monitored by both smart cameras and the on site by the hygiene team.

  • Has seating been adapted to support physical distancing in the following areas?
  • Yes.

  • Provide details
  • Labels are used to close seats for creating distancing.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Every 10 minutes announcements are made. More announcements are made when a need arise. Hygiene team (120 members, 40 staff in each shift) constantly on duty among the passenger to spot check and warnings.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Yes, alcohol-based hand sanitizer stations are provided for passengers and staff in all areas. After security check, outside door of toilets, after cashiers, after counters, throughout the walking areas…

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • MoH Clinic Airport Clinic (2 stations) City Ambulance Station outside Terminal Building

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • Airport Call Center 7/24

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • https://www.istairport.com/en/announcements/istanbulairport-mobile-application-released

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • https://www.istairport.com/en/covid19

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Airlines provide assistance to PRM thru a sub contractor 7/24. Passenger required to coordinate with the airline.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Wending machines are widely deployed. Cashiers and passenger are separated with poly carbonate at each station.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • The entire terminal is ventilated with 100% fresh air, whilst polluted air is cast out by means of an exhaust system. Also, all filters are disinfected frequently. All these disinfection activities are performed by a special Disinfection Team formed to fight the pandemic

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Each staff required to undertake special Covid-19 awareness training by MoH and CAA.