Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Queen Alia International Airport (AMM)

Last Updated: Oct. 22, 2020, 11:34 a.m.

  • Zahia Nasan
  • +962 79 798 98 88
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • https://www.visitjordan.gov.jo/form/

  • Weblink to more information (who requires the declaration?)
  • All arrivals to Jordan including Jordanians

  • Can the health declaration form be completed online?
  • Yes

  • Please provide a weblink to the health declaration information/form
  • https://www.visitjordan.gov.jo/form/

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • Yes

  • Please provide details and/or supporting weblinks
  • https://www.visitjordan.gov.jo/

  • Are passengers required to carry a test certificate?
  • Yes

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Body temperature screening for all passengers and employees is carried out by the Jordanian Health authorities' staff using thermal scanners.

  • Does the airport recommend passengers arrive earlier for international departures?
  • Three to four hours before departure

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • Three hours before departure

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Security staff allow passengers only inside the public areas for both departures and arrivals public areas.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • - In the case of minors, the accompanying person can reach the check-in desk with the passenger. - In case of persons with disabilities, arrangement should be made with the meet & assist service at the airport or in advance with the airlines.

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • No

  • Provide details:

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • No

  • Provide details:

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • No

  • Provide details:

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Provide details:

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • In normal situations E-gates are available for Jordanians whom are subscribed to this service only, the service is stopped during COVID-19 as it requires touching the screen.

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • COVID-19 PCR Test is conducted in dedicated laboratory at the airport. please visit https://www.visitjordan.gov.jo/form/ for more details.

  • Are passengers required to quarantine on arrival at the airport?
  • For more details please visit https://www.visitjordan.gov.jo/form/

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • Yes

  • Provide details:
  • Yes, all costs will be on the traveler expense. For more information please visit https://www.visitjordan.gov.jo/FAQ.html and https://www.visitjordan.gov.jo/pricing.html

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • After conducting the PCR test, the passenger will proceed to the immigration and baggage claim before reaching the landside area. The capacity of the public transport (Bus, Taxi) is reduced to 75% to guarantee physical distancing.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • All public transport drivers are requested to abide by the relevant health regulations, by wearing face mask and gloves and change them continuously. The buses and taxis are cleaned continuously, especially the frequently touched surfaces, and a barrier is separating the taxi driver from the passenger.

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Provide details:

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 2 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Safe distance stickers, floor markings, posters and banners are in place at the departure and arrival areas in order to fulfill the general recommendation of maintaining a physical distance of at least 2 meters

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Elevators' capacity is reduced to two persons per each elevator ride.Posters are in place on the elevators' doors indicating the maximum number of the allowed persons, beside the foot print sticker and floor marking when possible are in place to indicate where to stand.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • - For remote boarding and disembarking process, it is done with a reduced number of passengers (25 passengers per bus) to guarantee physical distancing. - For public transport to/from the airport, the number of passenger shall not exceed 75% of the total number licensed for the bus/taxi,

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • Yes

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • All airport employees and service providers staff are wearing gloves and masks at all times and change them continuously as per the need, some staff are also using face shields (visor).

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • All airport employees and service providers staff are wearing gloves and masks all the time and change them continuously as per the need, some staff are also using face shields.

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • All staff working at the airport are subject to daily temperature measurement by thermal scanners, in addition too the above food and beverage employees are required to get tested for COVID-19.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • A special procedure is established for cleaning and sterilizing all airport zones and facilities, e.g. restrooms are cleaned and high touch areas are sterilized around the clock, boarding seats, security inspection trays, counters, in addition to food court tables and chairs are cleaned after each use, the cleaning material and cleaning contact time is specified to ensure proper sterilization.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas, Airport lounges,

  • Provide details
  • -Seating at the terminal are marked to support physical distancing at boarding gates and lounges, -food area seating modified to guarantee physical distancing, no seating in the duty free and retail activities but physical distancing is respected and marked by floor marks and signage, that's in addition to glass barriers in some shops.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Physical distancing signs are spread all over the terminal and at all areas, messages are displayed on screens, and safety instructions are announced every 15 minutes on the PA system.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • 60 automatic gel dispensers that contain hand-sanitizing material are spread all over the terminal, in addition to 45 inside the staff and passengers' elevators.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • Clinic is available at the ground floor (arrivals level) at the terminal.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • The airport medical team at telephone number +962 6 4010444.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • No

  • Provide details

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • -The airport pages on Facebook https://www.facebook.com/QAIAirport and onTwitter @QAIAirport

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • - In case of persons with disabilities or reduced mobility, arrangement should be made with the meet & assist service at the airport or in advance with the airlines.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • No

  • Provide details

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • All air Handling Units are working with 100% filtered fresh air according to COVID-19 regulations.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • covid-19 awareness session is prepared and is mandatory for the staff, in addition to videos prepared for this purpose