Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Hamad International Airport (DOH)

Last Updated: July 16, 2021, 12:59 p.m.

  • Asmaa Aly
  • +974 40102530
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • Effective July 12, 2021, new arrival procedures are in place on the travel and return policy to the State of Qatar to continue facilitating travel for travelers. Passengers are encouraged to keep themselves updated on the travel requirements for a smooth arrivals process at Hamad International Airport.

  • Weblink to more information (who requires the declaration?)
  • For more information follow Ministry of Public Health (MOPH) of Qatar website: https://covid19.moph.gov.qa/EN/travel-and-return-policy/Pages/default.aspx

  • Can the health declaration form be completed online?
  • Yes

  • Please provide a weblink to the health declaration information/form
  • https://covid19.moph.gov.qa/EN/travel-and-return-policy/Pages/default.aspx

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • Yes

  • Please provide details and/or supporting weblinks
  • https://covid19.moph.gov.qa/EN/Pages/Qatar-Travel-Policyy.aspx

  • Are passengers required to carry a test certificate?
  • Yes

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • 1. All passengers will be thermal screened (by HIA staff) at HIA. HIA continually conducting entry screening for all arriving passengers and crew terminating in Doha on a 24/7 basis. HIA has installed advanced thermal cameras that can remotely record the body temperature of each passenger. If a passenger is detected to have fever, they are transferred to the special clinic at the airport arrivals side. 2. All arriving passengers will be asked to show the EHTERAZ application (checked by HIA staff), complete a health assessment form preferably filled prior to arrival into Doha and submitted upon arrival. https://www.gco.gov.qa/en/2020/07/21/government-communications-office-statement-on-qatars-travel-policy-during-the-gradual-lifting-of-covid-19-restrictions/

  • Does the airport recommend passengers arrive earlier for international departures?
  • HIA recommends passengers to arrive no more than three hours before the departure of your flight. HIA also recommend passengers to check with their airlines on the status of their flight before arriving at HIA

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • N/A. No domestic departures at HIA

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Only Passengers with valid airline tickets will be permitted in the terminal. Travellers have been updated through HIA website (FAQ), social media handles.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Children traveling without a guardian may be accompanied by a parent. Passengers requiring assistance may be accompanied by a family member.

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Self-service kiosks for printing boarding pass and bag tag available

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Continuous disinfection is in place and follows the HIA cleaning and disinfection plan.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • No

  • Provide details:

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • e-gates are available for departing passengers

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • E-gates are available and active for departing passengers.

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • All arriving passengers will be asked to show the EHTERAZ application (showing health status), complete a health assessment form preferably filled prior to arrival into Doha and submitted upon arrival. https://www.gco.gov.qa/en/2020/07/21/government-communications-office-statement-on-qatars-travel-policy-during-the-gradual-lifting-of-covid-19-restrictions/

  • Are passengers required to quarantine on arrival at the airport?
  • Yes, as per the State of Qatar Travel and Return Policy certain categories are required for home or hotel quarantine. Please, refer to quarantine Policy: https://covid19.moph.gov.qa/EN/Pages/Qatar-Travel-Policyy.aspx

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • Yes

  • Provide details:
  • Quarantine Policy: https://covid19.moph.gov.qa/EN/Pages/Qatar-Travel-Policyy.aspx

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • HIA has implemented passenger return procedures following the Ministry of Public Health, QATAR Travel, and Return Policy.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Provide details:

  • Is physical distancing required or recommended in airport?
  • Yes

  • What is the required physical distance?
  • 1.5 meters physical distancing implemented with Government regulations to prevent the spread of coronavirus.

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Physical distancing floor sticker signage and the use of retractable stanchions in the queuing for reminding employees or customers to stay vigilant and keep 1.5 meters apart in accordance with Government regulations to prevent the spread of coronavirus.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Physical distancing floor sticker and signage in place for elevators, escalators, and moving walkways

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • Physical distancing floor sticker placed on the floor and maximum capacity signage displaced along with continuous announcements to maintain physical distancing at HIA.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Masks are mandatory at HIA premises. The face mask is worn by all staff that interacts with the customer.

  • Are passenger-facing staff required to wear gloves?
  • No

  • Provide details

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • Thermal screening is required for all staff reporting to duty; Staff temperatures are checked prior to leaving the accommodation and once arrived at the Terminal Building. Etheraz application is checked (green status is required).

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • 1. Cleaning and disinfection of terminal infrastructure is done on a regular basis as per the established plan that includes (restrooms, boarding gates, escalator, elevator, travellator, corridor/open space, pub;ic mosque. car park, baggage trolly, 2. As per the cleaning schedule high touch areas are cleaned regularly such as e.g: Chairs and tables, common seating area, Hand rails, Elevators control buttons, wash rooms- every 15 min, boarding gates: after flights. 3. Cleaning is being conducted in alignment with QATAR Ministry of Punpic Health, QATR (MOPH) standards. 4. Escalator Handrail – automated UV treatment- Elevator Touchless: Hand motion activates the level the elevator needs to go, No need to press buttons.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Yes, seating been adapted to support physical distancing at HIA at all location such as, terminal building, terminal airside, boarding gates, lounges, food & beverages areas, airport shuttle buses. etc.

  • Provide details
  • The distancing seating method implemented, every other seat is empty and blocked with a PVC band tag and maximum capacity signage placed.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Yes, 1. Physical Distancing Floor Sticker Signage and the use of retractable stanchions in the queuing for reminding employees or customers to stay vigilant and keep 1,5 meters apart in keeping with Government regulations to prevent the spread of coronavirus, e.g: check-in areas; boarding bridge; Where the floor is carpet, e.g: Boarding bridge, social distancing stickers signs are visible on the tense barriers (see pics) 2. Continous physical distancing announcements via PA system in place with a prefediend defined frequency. 3. Airport staff monitors physical distancing.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Hand sanitizers are available throughout HIA premises and at the staff checkpoints.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • 24/7 medical clinics at the airport, operated by the Ministry of Public Health Qatar.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • contact-us@hamadairport.com.qa  Phone+974 4010 6666

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • HIA website and mobile application provide wayfinding indoor maps for passengers. https://dohahamadairport.com/airport-guide/at-the-airport/maps

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • HIA website and mobile application provide travel safety measures and COVID-19 latest updates for traveling public. https://dohahamadairport.com/alerts

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • PRM facilities are available at HIA to assist passengers with reduced mobility (wheelchair) or passengers with disabilities.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Yes, some of the food and beverage service providers have undertaken self-service options.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • HIA follows ANSI/ASHRAE standard. Ventilation for acceptable indoor Air Quality

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • HIA offers online training related to health and COVID-19 measures. Customer-facing staff provided with relevant training such as resuming at work, guidance to keep the workplace safe and keeping a healthy lifestyle, dealing with anxiety etc.