Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Arturo Merino Benitez International Airport (SCL)

Last Updated: Oct. 5, 2020, 1:50 p.m.

  • Antoine Legros
  • +56942780376
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • https://www.c19.cl/formularios.html

  • Weblink to more information (who requires the declaration?)
  • https://www.c19.cl

  • Can the health declaration form be completed online?
  • Yes

  • Please provide a weblink to the health declaration information/form
  • https://www.c19.cl/formularios.html

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Temperature screening for domestic departures and international arrivals

  • Does the airport recommend passengers arrive earlier for international departures?
  • No

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • No

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • No

  • Provide details:

  • Provide details:

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • CUSS services including Bag Tag

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • No

  • Provide details:

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • It was already touch less before the pandemic (visual identity check only)

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Provide details:

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • Temperature test by MoH officials (Intl Arrivals)

  • Are passengers required to quarantine on arrival at the airport?
  • International passengers are required to quarantine 14 days At the moment, only Chilean residents and residents are allowed to enter the coutry

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • This is a home quarantine

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • No

  • Provide details:

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • There is no restriction

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Provide details:

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1 meter

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Check-in, ticketing, Security , Passport control, customs, Carousels, car park payment machines, ground transportation selling points

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Lift only : information regarding máximum number of PAX in the cabin

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • Apron buses "COBUS" have a restricted capacity (from 70 to 50 PAX)

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Compulsory for all

  • Are passenger-facing staff required to wear gloves?
  • No

  • Provide details

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • For Operational staff of Nuevo Pudahuel , temperature screening at the start of the shift. For other staff and individuals that enter Nuevo Pudahuel premises , temperature screening.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Increased cleaning frequency and dedicated desinfection routines in critical areas

  • Has the airport implemented physical distancing detection technology?
  • Yes

  • Provide details
  • In trial at check-in (camera based)

  • Has seating been adapted to support physical distancing in the following areas?
  • All Seating areas, Boarding areas

  • Provide details
  • On seating benches , every othe seat has been removed and signage has been placed

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Fixed signage in all airport areas . TVs are also used to provide information Prerecorded annoucements regarding physical distancing (since August) + hand held megaphones used by staff in critical areas

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Hand-sanitizing stations are provided in all areas open to the public, jointly con signage.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • 1 Basic facility (1st aid) in the terminal building 1 DGAC managed medical unit "Emergency Medical Service"

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • We promote the MoH helpline "Salud Responde" 600-360-7777

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • No

  • Provide details

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Nuevo Pudahuel is present and active on most social networks There is a specific page with COVID related information : https://www.nuevopudahuel.cl/covid-19

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • The regular PRM assistance service provided by the airport includes improved biosafety measures

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Only take away options are available

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Replacement of filters of the ventilation system

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • No

  • Provide details