Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Chhatrapati Shivaji International Airport (BOM)

Last Updated: Oct. 15, 2020, 3:49 p.m.

  • Major (Dr) Anand D More (Retd)
  • +912266850780
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • https://www.csmia.aero/assets/images/covid-19/self-reporting-form.pdf

  • Weblink to more information (who requires the declaration?)
  • https://www.csmia.aero/government-update.aspx

  • Can the health declaration form be completed online?
  • No

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to carry a test certificate?
  • No

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • In order to ensure passenger safety various measure have been taken at the airport. It may please be noted that the passenger(s):-Shall have to go through thermal screening by airport operator before entering the terminal gate .-Any passengers with symptom of COVID-19 infection will not be allowed to enter the airport terminal building.-Thermal screening is applicable for all passengers of all airlines -Should have Aarogya Setu App installed on their mobile phones before reaching the airport; and the app should show passenger status as 'Safe'; else, he/she shall not be allowed to travel. This requirement is exempted for passengers below 14 years of age.-Passengers who do not have Arogya Setu app downloaded on their mobiles are required to provide self-declaration about their health and well-being. The form is provided by the airport operator https://csmia.aero/assets/images/covid-19/Selfdeclaration.pdfFor updated information please visit https://csmia.aero/covid-faqs.aspx

  • Does the airport recommend passengers arrive earlier for international departures?
  • We recommend passengers to reach the airport at least 4 hours prior to the STD (Standard Time to Departure) of their International flight

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • We recommend passengers to reach the airport at least 2 hours prior to the STD (Standard Time to Departure) of their domestic flight Passengers shall complete the check-in procedure and baggage drop at least 60 minutes' before departure time

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • No

  • Provide details:

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • All passengers are advised and facilitated to use Self- service kiosks for getting boarding pass and baggage tags. Check-in kiosks are re positioned so that social distancing is maintained and airline staff is available to assist on request Some self-service kiosks are located before the departure entry gates to facilitate the process and reduce congestion in check-in hall.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Auto-dispensing sanitisers are available at the kiosk. Airlines staff who are wearing gloves usually assist passengers at the kiosk. Passengers using the kiosk themselves are advised to use sanitizer before and post usage of the kiosk

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • The boarding passes at airport checkpoint security are verified through e-gates that are operated by boarding pass scan by passengers themselves

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • Boarding Gate Readers have been re-positioned to enable passengers to scan their boarding cards themselves thus ensuring no exchange of travel documents between passenger and staff.

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • Although immigration check is carried out through physical verification. The flap gates are operated by immigration official after scrutiny of travel documents

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • All passengers are required to undergo thermal scanning. Symptomatic passengers are hospitalized for further medical investigation All travelers should submit self-declaration form on the online portal at least 72 hours before the scheduled travel. https://www.newdelhiairport.in/airsuvidha/apho-registrationFor updated information please visit https://csmia.aero/covid-faqs.aspx

  • Are passengers required to quarantine on arrival at the airport?
  • International passengers -7 days paid institutional quarantine at their own cost, followed by 7 days isolation at home with self-monitoring of health To seek an exemption from institutional quarantine, passenger shall apply online at least 72 hours before boarding. Exemption may be sought by submitting RTPCR test report on arrival. The test should have been completed within 96 hours prior to the journey. The test report should be uploaded online and also be produced at entry point of the airport. Web link for application : https://www.newdelhiairport.in/airsuvidha/covid-19-exemption-international-passenger International passengers Under following exceptional circumstances would be exempted from seven days compulsory institutional quarantine : -- i)pregnant woman ii)senior citizens of 65 years and older iii)death in immediate family iv)serious illness which requires hospitalization v)accompanying caretaker of person who requires hospitalization vi)parents accompanied by children age 10 or lesser age. vii)any other exceptional and compelling human distress on which a request for exemption from institutional quarantine was made to amc.projects@mcgm.gov.in at least one day before landing and on production of such e-permission to the nodal officer of Municipal Corporation of Greater Mumbai [MCGM] at Mumbai Airport Domestic passengers : 14 (fourteen) days of home quarantine if not returning or no onward journey within 7 days

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • Yes

  • Provide details:
  • Municipal Corporation of Greater Mumbai [MCGM], the local municipal authority has designated hotels for availing paid quarantine facility. The list of authorized hotels shall be provided to passengers and passengers may choose any hotel as per their budget and convenience and subject to availability. Vehicles are arranged by Municipal Corporation of Greater Mumbai [MCGM] to designated quarantine facilities For updated informationplease visit https://csmia.aero/covid-faqs.aspx

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • Physical distancing is maintained by markers affixed on floor at all queuing points. The vehicles for passengers are disinfected and their drivers are subjected to thermal screening

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • Drivers of all pick-up cabs/taxis entering terminal car parking areas are subjected to thermal screening

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • If passenger is transferred to institutional quarantine, Municipal Corporation of Greater Mumbai [MCGM] arranges passenger drop to quarantine locationNon-institutional quarantine passengers arriving on flights can avail car rental services and state-operated bus transport. The service can only be booked on arrival.

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.8 meter (6 feet)

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Markers are affixed on floor for physical distancing at all queuing locations - entry, check-in, security check, immigration check, food and other outlet counters, information desks, arrival baggage carousel/belts etc.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Markers are affixed on floor at elevators to ensure physical distancing. Signage is placed near the escalators and moving walkways so that passengers can exercise physical distancing caution

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • On all public ground transportation, e.g. passenger coaches the alternate seats are barred from occupation by cross sticker marks affixed on the seats

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Passengers facing staff are advised to wear face mask or cover their face suitably. This is done through constant supervision and public announcements in all passenger areas of the airportIn addition, at all counters a Plexiglas barrier is installed as a infection prevention measure during interaction with passengers

  • Are passenger-facing staff required to wear gloves?
  • No

  • Provide details

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • Passenger facing staff are screened by thermal scanning. If Fever and other symptoms are noted, the staff is barred from attending duty. If needed medical assistance is provided The safety status of the employee is checked on Arogya Setu app installed on their mobile phones.Trays used by passengers at security checkpoint are disinfected after every use.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • CSMI Airport has documented plan for enhanced cleaning and disinfection and same has been reviewed and updated. Disinfection is scheduled post cleaning. Disinfection Tracker for daily schedule is maintained. Trolleys used by passengers at departure and arrivals are disinfected before and after every use. Disinfection of lounges and all passenger areas of the terminal including washrooms is carried out on daily basis.Departing passengers' check-in baggage is disinfected before loading on aircraft

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas, Airport lounges, Duty-free shops, Other retail activities

  • Provide details
  • Markers are affixed in all queuing areas of the terminal areas. Seating areas are marked to ensure that adjacent seats are not occupied in terminal seating areas or lounges

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • 1.Markers are affixed on floor for physical distancing in all queuing areas namely, departure entry gates, security check, immigration check, boarding gates and commercial areas of the terminal 2.Information signage about physical distancing are placed across all passenger seating and walking areas 3.PA systems are used for periodic announcement in terminal as follows- Physical distancing alert -advising passengers to stand on floral markings markers are affixed on floor while queuing at all processing points, - To remind passengers to keep wearing their face masks and regularly sanitize their hands or wash their hands with soap.- To remind customers to use only the yellow bio-hazard bins placed at various places the terminal to dispose their face masks, gloves, tissues.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • 1.Auto dispensing hand santizers are provided at all passenger processing points. 2.Hand wash facilities are available in all washrooms in all passenger waiting and seating areas of terminal 3.The passengers are advised through PA announcement to frequently wash their hand

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • Two medical clinics at Level 2 (arrivals) and one medical clinic at Level 4 - (departures) at Terminal 2One medical clinic at Terminal 1

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • Airport Contact center which is operational 24 x 7 serves as a helpline to report COVID-19 concerns [Telephone no. +912266851010].

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • Mumbai T2 App also lists all relevant COVID-19 information to disseminate information to the travelling public

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Mumbai T2 App lists all retail and Food & beverages facilities and guides through map, how to reach them on real-time basis. CSMIA, Mumbai airport handles are available on following social media apps - Facebook, LinkedIn, Instagram, twitter.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Wheelchairs used for assisting passengers with reduced mobility are wiped clean with disinfectant solution before and after every use by airline special assistance staff designated for the purpose

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Food outlets and lounges are offering only take-away food so that passengers can take the food and consume the same in the seating area while maintaining physical distancing Applicable hygiene procedures are implemented in the food kitchens. Vending machines are also available as a self-service option

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • The airport has a ventilation and filtration system that recycles air on a regular basis. The Fresh air Intake has been increased three time more than pre-pandemic operations. The relative humidity is maintained between 40-70% and temperature is maintained at 25±1 degrees celsiius

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • All passengers handling staff at the airport has been trained for precautions to be taken and changes in operational practices to ensure health and hygiene conditions in COVID-19 pandemic situation