Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Siem Reap International Airport (REP)

Last Updated: Nov. 17, 2020, 3:20 a.m.

  • Sunday Sen
  • +855 61777379
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • NIL

  • Weblink to more information (who requires the declaration?)
  • https://www.mfaic.gov.kh/covid-19

  • Can the health declaration form be completed online?
  • No

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • Yes

  • Please provide details and/or supporting weblinks
  • https://www.mfaic.gov.kh/covid-19

  • Are passengers required to carry a test certificate?
  • Yes

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • All passengers shall undergo the temperature thermo-scan screening at arrival, that is performed by the Ministry of Health officers. PCR testing will be undertaken after the immigration areas.

  • Does the airport recommend passengers arrive earlier for international departures?
  • Yes

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • No

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • As a normal existing operational routine, the general public is not authorized to accede into any departures or arrivals building in all Cambodian international airports.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Accompanying persons assisting minors traveling alone or persons with disabilities, including with reduced mobility, shall inform the airlines or the security department for prior arrangement to accede the departure security controlled hall only.

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • No

  • Provide details:

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • No

  • Provide details:

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Passengers are required to held and present by themselves their passport to the security officer and scan their boarding pass at the security check-point.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • Passengers are required to held and present by themselves their passport to the boarding agent and scan their boarding pass at the boarding gate.

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • For Cambodian passports only

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • PCR test by the Ministry of Health

  • Are passengers required to quarantine on arrival at the airport?
  • Passengers shall wait 48 hours max. in a government approved hotel the test results of the PCR test done at the airport.

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • Yes

  • Provide details:
  • https://www.mfaic.gov.kh/covid-19

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • Arriving passengers are mandatory required to follow the arriving process and protocols as set by the Ministry of Health.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • There are a dedicated taxis service and buses parking areas.

  • Is physical distancing required or recommended in airport?
  • Yes

  • What is the required physical distance?
  • 1 meter.

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Passengers shall follow the dedicated marking stickers on the floor.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Passengers shall follow the dedicated marking stickers on the floor.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • Airport airside buses accept limited number of passengers.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Facial mask is mandatory for all passengers and staff inside the airport terminals.

  • Are passenger-facing staff required to wear gloves?
  • No

  • Provide details

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • Airport employees are required to undergo thermal scanning before entry into the terminals.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Increased frequent cleaning are performed to all general public areas, including restrooms, boarding, dining, etc., especially before and after each flights operations.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Yes.

  • Provide details
  • Passengers shall respect physical distancing as set by the stickers on the seating, benches and floors.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Posters signage are implemented thru all the passengers journey and frequent Public Announcement is made to remind about the anti-Covid 19 rules and measures.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Hand sanitizing stations are provided all through the passengers journey, from the entrance of the airport terminal, to the check-hall, check-in queues and counters, emgiration/immigrations queue, security check-points, departure and boarding lounges.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • There is a medical room within the terminal. Quarantine officers are present at the airport. The airport rescue and fire fighting team has a dedicated advanced first aid response crew with an ambulance. An international hospital is located at 5 km from the airport and the public hospital at 8km.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • For any public concerns, the airport hotline is: +855 (0)63 962 400

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • No

  • Provide details

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • https://rep.cambodia-airports.aero/ https://www.facebook.com/cambodia.airports https://www.linkedin.com/company/cambodia-airports/ https://www.youtube.com/channel/UCOn7C1X8lMEJ0Pg4Z9DgB1g

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • https://rep.cambodia-airports.aero/en/services/special-assistance

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • No

  • Provide details

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Air conditioning, ventilation and exhaust fans are cleaned and sprayed for disinfection regularly. During peak hours, fresh air is injected. During low operating hours, normal working mode of the ventilation system.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Airport employees are briefed and informed regularly about the health and Covid-19 measures.