Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Hong Kong International Airport (HKG)

Last Updated: July 17, 2020, 6:08 a.m.

  • Ho Wing Yiu
  • 852 61748440
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Passenger temperature screening for all departure passengers and transfer departure passenger is conducted by Port Health Officer, contractor staff, security officer etc, subject to different location at the terminal.

  • Does the airport recommend passengers arrive earlier for international departures?
  • No

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • No

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Only departure passengers with a valid air ticket or boarding pass for a flight in the next 24 hours and a valid travel document, or airport staff with relevant identification document will be allowed to enter the terminal buildings.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Yes

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Smart check-in kiosks and self bag-drop facilities are available in Terminal 1 to enable passengers to print their boarding pass and bag tags.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • The airport has stepped up the frequency of cleaning and disinfection of kiosk touch screens conducted by our contractor staff.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • e-Security Gate is installed at departure hall to minimize the need for manual check by security officer.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • e-Channel services are available to eligible frequent travellers who have successfully enrolled for the services. Passengers can pass through immigration clearance simply using fingerprint.

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • All asymptomatic inbound travellers arriving at Hong Kong International Airport are mandated to have their deep throat saliva samples collected for COVID-19 testing at the Temporary Specimen Collection Centre (TSCC) at AsiaWorld-Expo and wait for their test results at a designated location.

  • Are passengers required to quarantine on arrival at the airport?
  • 14

  • Provide details:
  • Since 19 March, at least until 18 September, inbound travellers from any overseas country or territory are subject to 14-day compulsory home quarantine.

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • No

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.5 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Social distancing markings presented at all key touch points and seating areas at the terminal

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • No

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • No

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Airport staff members are required to wear facemasks in all passenger accessible areas at the terminal.

  • Are passenger-facing staff required to wear gloves?
  • No

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • All airport staff are required to conduct temperature screening at staff channel

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • -Provide sanitizers at the entire terminal-Increase cleaning frequency and disinfection of all facilities within the terminal-Deployment of Intelligent Sterilisation Robots (ISR) and vacuum-cleaning robots to help sanitising and disinfecting the terminal-Deployment of Full-body Disinfection Channel facility CLeanTech and used by staff take part in public health and quarantine duties in relation to arriving passengers, the facility would conduct a body temperature test and a 40-second disinfection and sterilisation process -Apply antimicrobial coating at major passenger touch points-Strengthen air ventilation inside the terminals and cleaning of air-condition systems-Conduct trial with an Hong Kong Science Park startup to use the self-sanitized screen protectors on Smart check-in kiosks/ Self-Bag Drop touching screens

  • Has the airport implemented physical distancing detection technology?
  • No

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas, Airport lounges,

  • Provide details
  • Boarding areas, Dining areas, Airport lounges,

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Yes

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Yes

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • The Airport Medical Centre and Medical Post, operated by Raffles Medical Group (HK), provide comprehensive health care services and is located at the terminal.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • No

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • The wayfinding indoor maps of airport area are available in the My Flight mobile app of Hong Kong International Airport

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Real-time information will be disseminated to the travelling public via our official website, mobile app, social media official page etc.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Wheelchair services and low-level facilities are in place to assist passengers with reduced mobility

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Passengers are able to pre-order food online using My Flight mobile app introduced by Hong Kong International Airport

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Yes

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Training program including Enhanced health measures and Pandemic Preparedness Workshop are offered to airport staff.