Does the airport provide hand-sanitizing stations?
Yes
Provide details
1.Auto dispensing hand sanitizers are provided at all passenger processing points. 2.Hand wash facilities are available in all washrooms in all passenger waiting and seating areas of terminal
Is there a medical clinic located in or near the airport terminal/facility?
Yes
Provide details
Yes, there is a medical clinic available at the airport. Moreover, there is a state of the art RT-PCR testing lab setup within the terminal premises for whomsoever wishes to undergo a test
Does the airport provide a helpline to report COVID-19 concerns?
Yes
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There is a dedicated Media Command Centre (24*7) which addresses all such queries
Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
Yes
Provide details
The airport has a robust HOI App for all wayfinding purposes
Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
Yes
Provide details
HOI app lists all retail and Food & beverages facilities and guides through map, how to reach them on real-time basis. IGIA handles are available on following social media apps - Facebook, LinkedIn, Instagram, Twitter, on a consistent basis.
Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
Yes
Provide details
Wheelchairs used for assisting passengers with reduced mobility are wiped clean with disinfectant solution before and after every use by airline special assistance staff designated for the purpose
Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
Yes
Provide details
Food outlets and lounges do offer take-away food so that passengers can take the food and consume the same in the seating area while maintaining physical distancing Applicable hygiene procedures are implemented in the food kitchens. Vending machines are also available as a self-service option.
Does the airport have a ventilation filtration system that recycles air on a regular basis?
Yes
Provide details
IGI Airport has an efficient and highly effective Air conditioning, ventilation and filtration system that recycles air at the rate of 6 changes per hour i.e., entire air is recycled every 10 minutes
Does the airport offer any staff training program, relating to health or COVID-19?
Yes
Provide details
All passengers handling staff at the airport has been trained for precautions to be taken and changes in operational practices to ensure health and hygiene conditions in COVID-19 pandemic situation