Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Indira Gandhi International Airport (DEL)

Last Updated: Oct. 24, 2020, 8:42 a.m.

  • Siddhant Goel
  • +91 8800700007
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • http://www.airindia.in/images/pdf/SELF-DECLARATION-FORM-TO-BE-FILLED-BY-ALL-INTERNATIONAL-PASSENGERS.pdf

  • Weblink to more information (who requires the declaration?)
  • http://www.airindia.in/images/pdf/SELF-DECLARATION-FORM-TO-BE-FILLED-BY-ALL-INTERNATIONAL-PASSENGERS.pdf

  • Can the health declaration form be completed online?
  • Yes

  • Please provide a weblink to the health declaration information/form
  • https://www.newdelhiairport.in/airsuvidha/apho-registration

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • In order to ensure passenger safety various measure have been taken at the airport. It may please be noted that the passenger(s):-Shall have to go through thermal screening before entering the terminal.-Any passengers with symptoms of COVID-19 infection will not be allowed to enter the airport terminal building.-Thermal screening is applicable for all passengers of all airlines -Should have Aarogya Setu App installed on their mobile phones before reaching the airport; and the app should show passenger status as 'Safe'; else, he/she shall not be allowed to travel. This requirement is exempted for passengers below 10 years of age.-Passengers who do not have Arogya Setu app downloaded on their mobiles are required to provide self-declaration about their health and well-being

  • Does the airport recommend passengers arrive earlier for international departures?
  • We recommend passengers to reach the airport at least 3 hours prior to the STD (Standard Time to Departure) of their International flight

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • Yes, at least 120 minutes prior to departure

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Strictly not allowed

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • No

  • Provide details:

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • All passengers are advised and facilitated to use Self- service kiosks for getting boarding pass and baggage tags. Check-in kiosks are re-positioned so that social distancing is maintained and airline staff is available to assist on request Some self-service kiosks are located before the departure entry gates to facilitate the process and reduce congestion in the check-in hall.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Auto-dispensing sanitizers are available at the kiosk and additionally, frequent disinfection of all the touchpoints is ensured. Passengers using the kiosk themselves are advised to use sanitizer before and post usage of the kiosk

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • The boarding passes at airport checkpoint security are verified through e-boarding card readers that are operated by boarding pass scan by passengers themselves

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • Boarding Card Readers have been positioned to enable passengers to scan their boarding cards themselves thus ensuring no exchange of travel documents between passengers and staff.

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • Although immigration check is carried out through physical verification. The flap gates are operated by immigration official after scrutiny of travel documents

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • All passengers are required to undergo thermal scanning. Symptomatic passengers are isolated for further medical investigation All travelers should submit self-declaration form on the online portal at least 72 hours before the scheduled travel. https://www.newdelhiairport.in/airsuvidha/apho-registration

  • Are passengers required to quarantine on arrival at the airport?
  • International passengers -7 days of institutional quarantine, followed by 7 days of isolation at home with self-monitoring of health. To seek an exemption from institutional quarantine, passengers shall apply online at least 72 hours before boarding. An exemption may be sought by submitting the RT-PCR test report on arrival. The test should have been completed within 96 hours prior to the journey. The test report should be uploaded online and also be produced at entry point of the airport. Web link for application : https://www.newdelhiairport.in/airsuvidha/covid-19-exemption-international-passenger International passengers Under following exceptional circumstances would be exempted from seven days compulsory institutional quarantine : -- i)pregnant woman ii)senior citizens of 65 years and older iii)death in immediate family iv)serious illness which requires hospitalization v)accompanying caretaker of person who requires hospitalization vi)parents accompanied by children age 10 or lesser age. vii)any other exceptional and compelling human distress

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • Yes

  • Provide details:
  • 7 Days of Institutional Quarantine has both paid and free provisions. Paid quarantine can be availed by the passengers at designated hotels, at their own cost. Free quarantine facilities are made available by the Govt. to the concerned. This is followed by 7 days of Home Quarantine.

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • Physical distancing is maintained by markers affixed on floor at all queuing points. The vehicles for passengers are disinfected and their drivers are subjected to thermal screening.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • Drivers are subject to thermal screening

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • The drivers are required to undergo thermal screening before the scheduled pick-up.The sanitisation of public vehicles/radio cabs also takes place before every usage.The floor markers are in place to ensure social distancing at shuttle points/cab booking counters

  • Is physical distancing required or recommended in airport?
  • Yes

  • What is the required physical distance?
  • 1.5 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Markers are affixed on floor for physical distancing at all queuing locations - entry, check-in, security check, immigration check, food and other outlet counters, information desks, arrival baggage carousel/belts etc.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Markers are affixed on floor at elevators to ensure physical distancing

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • On all public ground transportation, e.g. passenger coaches the alternate seats are barred from occupation by cross sticker marks affixed on the seats

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Passengers facing staff are required to wear a face mask or cover their face suitably.

  • Are passenger-facing staff required to wear gloves?
  • No

  • Provide details

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • Passenger facing staff are screened by thermal scanning. If Fever and other symptoms are noted, the staff is barred from attending duty. If needed medical assistance is provided The safety status of the employee is checked on Arogya Setu app installed on their mobile phones.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Fumigation and sanitization of all public places. The airport has a dedicated SOP for all such measures in place.

  • Has the airport implemented physical distancing detection technology?
  • Yes

  • Provide details
  • Through XOVIS (technology solution provider), IGIA has deployed a PDI measurement and alarm tool using Xovis sensors installed in queuing locations (check-in, security & immigration). The contagion map is displayed Live on IBEX(XOVIS ) mobile app of Terminal Manager to showcase if any physical distancing has been violated during the past 10 minutes and take an immediate corrective action .

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas, Airport lounges, Duty-free shops, Other retail activities

  • Provide details
  • Markers are affixed in all queuing areas of the terminal areas. Seating areas are marked to ensure that adjacent seats are not occupied in terminal seating areas or lounges

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Yes, announcement through PA system and signages are being used to encourage physical distancing.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • 1.Auto dispensing hand sanitizers are provided at all passenger processing points. 2.Hand wash facilities are available in all washrooms in all passenger waiting and seating areas of terminal

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • Yes, there is a medical clinic available at the airport. Moreover, there is a state of the art RT-PCR testing lab setup within the terminal premises for whomsoever wishes to undergo a test

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • There is a dedicated Media Command Centre (24*7) which addresses all such queries

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • The airport has a robust HOI App for all wayfinding purposes

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • HOI app lists all retail and Food & beverages facilities and guides through map, how to reach them on real-time basis. IGIA handles are available on following social media apps - Facebook, LinkedIn, Instagram, Twitter, on a consistent basis.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Wheelchairs used for assisting passengers with reduced mobility are wiped clean with disinfectant solution before and after every use by airline special assistance staff designated for the purpose

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Food outlets and lounges do offer take-away food so that passengers can take the food and consume the same in the seating area while maintaining physical distancing Applicable hygiene procedures are implemented in the food kitchens. Vending machines are also available as a self-service option.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • IGI Airport has an efficient and highly effective Air conditioning, ventilation and filtration system that recycles air at the rate of 6 changes per hour i.e., entire air is recycled every 10 minutes

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • All passengers handling staff at the airport has been trained for precautions to be taken and changes in operational practices to ensure health and hygiene conditions in COVID-19 pandemic situation