Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

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Kempegowda International Airport (BLR)

Last Updated: Aug. 25, 2020, 10:46 a.m.

  • Dr. K J Devasia
  • +91 9538882354
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • https://www.newdelhiairport.in/airsuvidha/apho-registration

  • Weblink to more information (who requires the declaration?)
  • https://www.bengaluruairport.com/travellers/passenger-services/faqs-at-blr.html

  • Can the health declaration form be completed online?
  • Yes

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to carry a test certificate?

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Thermal Screening followed by Pulse oximeter check is carried out by the APHO / State Government Health Officials. It is mandatory for all passengers arriving on International Airlines and is not Airline specific.

  • Does the airport recommend passengers arrive earlier for international departures?
  • Yes. Minimum 3 hours prior to flight departure for International

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • Minimum 1.5 hours prior to flight departure for Domestic

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • As per BCAS regulations, public ( non-passengers ) are not allowed inside the Terminal building ( Departures / Arrivals ). This rule is followed even Pre-Covid-19.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • No

  • Provide details:
  • Only for minors.

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • We are currently using Sita and Maxworth kiosks at our Airport and both are capable of printing boarding pass and baggage tags. In fact, we have gone a step ahead and made the entire process contactless where after a QR code Scan, the passengers can utilize their smart phones to complete the transactions ( passengers thus avoid touching the keypads on the screens )

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • As mentioned in the previous question on barding pass / baggage tags, we have made the entire process contactless thus completely taking away the requirement to touch the screen for passengers. However, the kiosks are still periodically sanitized by the housekeeping personnel to ensure high levels of hygiene standards.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • The airport checkpoint / security has been made touchless by placing a glass panel atop a wooden pedestral ( to minimize contact between the security personnel and the passenger. This unit is equipped with a bar code scanner and a tablet - which is connected to the Airline DCS, enabling the security personnel to read the passenger data when the boarding pass is scanned and take a call to allow the passenger access. We have also done away with the stamping of the boarding passes completely.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • We are currently in the process of working closely with airlines for our Digiyatra program in which we have Digi yatra biometric e-gates. 02 major Airlines are already onboarded and testing for the rest is ongoing / in the pipeline. We also have Elenium E-gates at our bus boarding gates which are being utilized by some of our airline partners. As part of the contactless process, we have placed the boarding pass scanners strategically at the boarding gates to enable the passengers to scan the boarding passes themselves while the Airline personnel checks the system and signals the passenger to move forward.

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • The standard thermal screening is followed by a pulse oximetry check ( where oxygen levels = or > 95% is then considered for further detailed medical tests ( Rapid Antigen Test / RT- PCR test ) by the Health Officials.

  • Are passengers required to quarantine on arrival at the airport?
  • 14 days of home quarantine

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?

  • Provide details:
  • 14 days of home quarantine

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • No

  • Provide details:

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • We have different zones created for Airport Taxis, Aggregators ( Ola / Uber ) and for private cars as well. There are visibly sufficient wayfinding signages for both drivers / relatives as well as passengers to reach the designated spots.

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 2 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Yes. There are spacing marks on floors encouraging passengers to maintain social distancing.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • We do have social distancing floor markers in the elevators. We also have signages / standees placed at the beginning of the Escalators / Moving walkways urging passengers to maintain social distancing.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • Every alternate seat has been blocked with placement of appropriate signages to encourage people to maintain social distancing. So, currently we are using only 50% of the actual capacity on shuttle basis / airport transit systems at a given point of time.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • All passenger-facing staff are categorized based on the risk factor involved ( proximity and contact levels with passengers ) Accordingly, they are advised to wear masks, face shields and gloves ( depending whether the team member falls in the High / Low risk category ).

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • As mentioned above, depending on the risk category ( High risk ), the staff are advised to wear gloves.

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • All Symptomatic team members are immediately advised home quarantine and then tested for Covid-19 ( RT- PCR test ). Depending on the result, a call is taken to increase the home quarantine period / move to Covid care Centre / designated hospital… or… call back the team member for duty. We also conduct random pool tests of team members to ascertain that the team members do not have the virus ( there are many cases noticed where the concerned person is asymptomatic but has been detected positive ). If found positive, a call is taken to increase the home quarantine period / move to Covid care Centre / designated hospital or call back the team member for duty.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • -We are currently sanitizing all passenger touch points every three hours (viz. ATM machines, CUSS, ATRS trays, Rollers, etc. We are also sanitizing all airside and landside equipment - fixed installations such as rails and walls. -Misting spray is being used to disinfect SHA, boarding gates, departure hall, arrival hall, etc. once in every six hours; additional fumigation or misting after each suspected positive case in thermal or IR screening. -Sanitization of the Baby Care Rooms and rest rooms is being carried out after every use, as its highly susceptible to contract the virus. -Ultra-violet germicidal irradiation tunnel facility for the baggage & work tools has been strategically placed. We also have disinfectant carpets placed at passenger entry points to the Terminal to spruce the hygiene levels followed at our Airport. -Trolley sanitization tunnels have been placed at both Arrival and Departure side to ensure regular sanitization, post every use by passengers. -Airline and GHA back office sanitizing or fumigating is undertaken once in every six hours. -Misting spray with disinfectant is being sprayed in passenger buses, coaches and crew coaches after every flight; additional fumigation or misting is undertaken, in case any positive case detected. -We also sanitize baggage at the baggage break up area to prevent contamination; handlers use PPE kits, while sanitizing.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details
  • In the process of doing so.

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas, Airport lounges,

  • Provide details
  • Stickers have been placed at seating areas at boarding gates, dining areas and airport lounges to encourage physical distancing. Floors stickers are also placed strategically at the Duty free shops / Retail shops to encourage physical distancing, particularly at the cashier / billing point.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • We do have strategically placed signages urging pax to follow social distancing norms. Also, we do have frequent announcements done via PA system in the PTB, ARFF building and Kerbside in English, Hindi and Kannada languages on various containment and mitigation measures against COVID-19. Pre-recorded voice messages on social distancing in English, Hindi and Kannada are also played for the understanding of the cab/taxi drivers.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Sensor based sanitizer units are placed at short interval points across the Terminal ( Kerbside / Departures / SHA / Immigrations and Arrivals ). We also have foot pedal ones placed at certain points.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • Aster is our Medical partner and they do have a clinic located inside the Terminal at Level 1 of the Departures. They also have a pharmacy. Additionally, we have an Aster Medical Centre on the Landside to attend to passengers / cases at the Arrivals / Kerbside.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • BIAL has set up a helpline number for employees. For any help or clarification there is a dedicated helpline number +91-80-66782111. This line is manned by our War Group Members ( Managerial representatives from every department ) and they are well placed to handle any queries that may be posed. Also, as the current circumstances and environment has triggered anxiety and stress in our minds, we at BIAL have roped in a Counselor ( +91-99805 13070) to help employees overcome mental stress or for any counselling need.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • Its work in progress - nearing final stages. For IOS phones, we are working closely with the Apple Maps team to implement blue dot navigation using Wi-Fi triangulation. For android devices, there would be a provision based on blue beacon or Wi-Fi triangulation.

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • A dedicated Corporate Communications team works earnestly to ensure regular social media updates on airport initiatives. We also engage in electronic and print media communication keep the passengers abreast of latest developments. Precautionary measures to be undertaken by passengers is shared and also FAQ's addressed at periodic intervals via social media, to make them feel confident about their journey. Visual Communication at all vital locations are also prevalent across the Terminal / Landside as follows:o Compliance and directive signageo Passenger screening guidelines at the departureo Social distancing signageo Helpline numberso Dos and Don'ts issued by competent authorities

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • There are dedicated Drop-off and Pick-up points at the kerbside and also numbers for assistance ( Airline wise ) displayed for the benefit of PRM passengers. The Wheelchairs are sanitized after every passenger usage as well. We also have a dedicated Entry gate to the Terminal and a Security lane ( PESC ) dedicated for PRM / Senior Citizen passengers.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • All F&B outlets follow the new 'FSSAI' Covid-19 guidelines. Airport has ensured that there is minimal contact between the passengers and the retail / food and beverage staff. Though we do not have buffets available, we ensure that food is available in the form of takeaways. The orders can be placed via FSTR by Blr app / kiosks and self-service is promoted as much as possible.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Our Airport has ventilation filtration system that filters fresh air and supplies to areas like BBA, BMA, etc. and this fresh air is also supplied as make up air to AHU that provides conditioned air to the Terminal building.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • We initiated Online modules for learning COVID -19 containment and mitigation measures, precautions, mandate to the staff, Dos and Don'ts etc., through BIAL online platforms such as Adrenalin, Airport community app, and Aviator SMS. We also circulated frequent advisories on COVID-19 via on-line platform to all the employees. Online surveys to evaluate the learning and its practical applications in day-to-day life and work environment was also conducted. Multi-lingual IEC learning materials for employees and passengers was also shared. We conducted two simulation exercises on the worst-case scenarios, with participation of all airport partners and stakeholders before resumption of operations in which we also demonstrated our preparedness for a touchless, contactless passenger journey . Monthly simulation exercise post resumption of operations has also been planned and carried out.