Are passenger-facing staff required to wear face coverings?
Yes
Provide details
All passenger-facing staff are categorized based on the risk factor involved ( proximity and contact levels with passengers ) Accordingly, they are advised to wear masks, face shields and gloves ( depending whether the team member falls in the High / Low risk category ).
Are passenger-facing staff required to wear gloves?
Yes
Provide details
As mentioned above, depending on the risk category ( High risk ), the staff are advised to wear gloves.
Are passenger-facing staff subject to health screening?
Yes
Provide details
All Symptomatic team members are immediately advised home quarantine and then tested for Covid-19 ( RT- PCR test ). Depending on the result, a call is taken to increase the home quarantine period / move to Covid care Centre / designated hospital… or… call back the team member for duty. We also conduct random pool tests of team members to ascertain that the team members do not have the virus ( there are many cases noticed where the concerned person is asymptomatic but has been detected positive ). If found positive, a call is taken to increase the home quarantine period / move to Covid care Centre / designated hospital or call back the team member for duty.
What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
-We are currently sanitizing all passenger touch points every three hours (viz. ATM machines, CUSS, ATRS trays, Rollers, etc. We are also sanitizing all airside and landside equipment - fixed installations such as rails and walls. -Misting spray is being used to disinfect SHA, boarding gates, departure hall, arrival hall, etc. once in every six hours; additional fumigation or misting after each suspected positive case in thermal or IR screening. -Sanitization of the Baby Care Rooms and rest rooms is being carried out after every use, as its highly susceptible to contract the virus. -Ultra-violet germicidal irradiation tunnel facility for the baggage & work tools has been strategically placed. We also have disinfectant carpets placed at passenger entry points to the Terminal to spruce the hygiene levels followed at our Airport. -Trolley sanitization tunnels have been placed at both Arrival and Departure side to ensure regular sanitization, post every use by passengers. -Airline and GHA back office sanitizing or fumigating is undertaken once in every six hours. -Misting spray with disinfectant is being sprayed in passenger buses, coaches and crew coaches after every flight; additional fumigation or misting is undertaken, in case any positive case detected. -We also sanitize baggage at the baggage break up area to prevent contamination; handlers use PPE kits, while sanitizing.
Has the airport implemented physical distancing detection technology?
No
Provide details
In the process of doing so.
Has seating been adapted to support physical distancing in the following areas?
Boarding areas, Dining areas, Airport lounges,
Provide details
Stickers have been placed at seating areas at boarding gates, dining areas and airport lounges to encourage physical distancing. Floors stickers are also placed strategically at the Duty free shops / Retail shops to encourage physical distancing, particularly at the cashier / billing point.
Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
Yes
Provide details
We do have strategically placed signages urging pax to follow social distancing norms. Also, we do have frequent announcements done via PA system in the PTB, ARFF building and Kerbside in English, Hindi and Kannada languages on various containment and mitigation measures against COVID-19. Pre-recorded voice messages on social distancing in English, Hindi and Kannada are also played for the understanding of the cab/taxi drivers.