Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Ngurah Rai Airport (DPS)

Last Updated: Nov. 15, 2020, 7:38 a.m.

  • I Ketut Sarjana
  • +62 81246970509
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • https://inahac.kemkes.go.id/

  • Weblink to more information (who requires the declaration?)
  • All passengers

  • Can the health declaration form be completed online?
  • Yes

  • Please provide a weblink to the health declaration information/form
  • https://inahac.kemkes.go.id/ https://play.google.com/store/apps/details?id=com.kemenkes.inahac support for app store and google play

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • Yes

  • Please provide details and/or supporting weblinks
  • https://covid19.go.id/

  • Are passengers required to carry a test certificate?
  • Yes

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • The type of screening is Rapid or PCR test conducted by Health Quarantine which is required for all passengers.

  • Does the airport recommend passengers arrive earlier for international departures?
  • Yes, 3 hours prior to departure for international flights based on regulation from Ministry of Transportation (SE 13 2020 : Operasional Transportasi Udara dalam Masa Kegiatan Masyarakat Produktif dan Aman dari Corona Virus Disease 2019 (COVID-19))

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • Yes, 3 hours prior to departure for domestic flights based on regulation from Ministry of Transportation (SE 13 2020 : Operasional Transportasi Udara dalam Masa Kegiatan Masyarakat Produktif dan Aman dari Corona Virus Disease 2019 (COVID-19))

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • The public (non-passengers) are restricted from entering the departures and arrivals hall because people entering the restricted area must be checked by the security staffs

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Unaccompanied Minors or persons with disabilities could enter the restricted area with approval from Airport Operation Center Head

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Self-service kiosks are available for printing boarding pass

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Facility care staffs clean all stalls with anti-bacterial fluids regularly and the airport provide hand sanitizers near kiosk touch screens for all passengers

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Does not touch / does not reduce document handling

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • E-gates (automated self-service boarding pass scanner)

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • Auto gate

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • Arrival passengers have to submit Health Alert Card (HAC) or show e-HAC (on their smartphone) to Health Quarantine staff. The body temperature of the arrival passengers is measured through the thermal scanner screen

  • Are passengers required to quarantine on arrival at the airport?
  • No

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • Requirements for self-quarantine are controlled by Indonesia government and are dependent on country as part of a travel corridor policy. For further details please check https://www.covid19.go.id/

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • Face Coverings are required to be worn at all times, hand sanitizer stations provided and regular use is encouraged, physical distancing is required and access to terminal is restricted

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • They must follow the prescribed health protocol (such as wearing a mask)

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • There is a digital meeting point for passangers pick-up. Drivers/meeters and greeters could enter line 1 to pick-up for persons with disabilities or Very Important Person (VIP)

  • Is physical distancing required or recommended in airport?
  • Yes

  • What is the required physical distance?
  • The physical distance required is 1.5 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • There are yellow lines as marks on floors to guide passengers

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • There are marks on the floors of elevators (only 4 persons) and there are marks on the escalators with distance 1.5 meters

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • There are marks on the seat of shuttle busses and airport public ground transportations

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • All passenger-facing staff required to wear face coverings

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • All passenger-facing staff required to wear gloves

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • All staff who enter the airport are subjected for temperature screening

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • I Gusti Ngurah Rai Airport enhance its cleaning process in response to the problem including regularly scheduled cleaning processes such as the routine spraying of disinfectants in areas such as toilets, waiting rooms, departure gates and other places as well as providing hand sanitizer in the departure and arrival areas. We also have tenants that use UV light to kill viruses and bacteria quickly and efficiently.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Yes

  • Provide details
  • There are marking on seats at departure area, arrival area, dining area, airport lounge, smoking room, and other retail activities

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • There are signs across the airport and regular PA announcements to remind passengers and drivers/meeters and greeters to follow the health protocols

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • The airport provides hand sanitizer stations in all areas of the airport (departure and arrival area)

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • There is a health quarantine office in the airport for medical assistance equipped with ambulance facilities. For further information please contact +62361 729287 (ext. 4058 domestic terminal and 6058 international terminal)

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • A helpline to report Covid-19 is provided by Health Quarantine for further informations/details : https://infocorona.baliprov.go.id/

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • https://bali-airport.com/en/domestic-terminal/index for Domestic Terminal https://bali-airport.com/en/international-terminal/index for International Terminal

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Yes, social media, website, mobile application, and live chat 24 hours are available as well as the latest updates regularly on the @baliairport Instagram account

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Passengers with disabilities could borrow a wheelchair from the airlines or from the airport For further information can be found at: dial +6221 172 or reservation on website http://osns.ngurahrai-airport.co.id/

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • No

  • Provide details

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • - There are filters and fresh air in each Air Handling Unit (AHU) which are routinely treated / cleaned - There have been several points in the room that are also installed exhaust / blower and air ventilation points.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • There is a staff training program related to health or COVID-19, namely by routinely implementing a new habit adaptation system in accordance with health protocols.