Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Lombok International Airport (LOP)

Last Updated: Nov. 2, 2020, 11:25 a.m.

  • Teguh Irianto Batubara
  • +62 81348501930
  • Airport Website
  • Airport COVID 19 Website

  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • https://inahac.kemkes.go.id/

  • Weblink to more information (who requires the declaration?)
  • https://inahac.kemkes.go.id/

  • Can the health declaration form be completed online?
  • Yes

  • Please provide a weblink to the health declaration information/form
  • https://inahac.kemkes.go.id/

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • Yes

  • Please provide details and/or supporting weblinks
  • Acording to Surat Edaran Gugus Tugas Percepatan Penanganan COVID-19 Nomor 9 Tahun 2020 Tentang Perubahan Atas Surat Edaran Nomor 7 Tahun 2020 Tentang Kriteria dan Persyaratan Perjalanan Orang Dalam Masa Adaptasi Kebiasaan Baru Menuju Masyarakat Produktif Dan Aman Corona Virus Disease 2019 (COVID-19), that every person who want to start their journey required to show a letter of statement of PCR test with negative result or a letter of statement of Rapid test with a non reactive result that valid for 14 days. https://covid19.go.id/storage/app/media/Regulasi/SE%2009%202020.pdf

  • Are passengers required to carry a test certificate?
  • Yes

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Thermal scan conducted by Angkasa Pura Airports and Port Health Office. The screening process is required for all passengers by Port Health Office.

  • Does the airport recommend passengers arrive earlier for international departures?
  • Yes

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • Yes

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • The public area are only at Drop Zone and Pick Up Zone.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • No

  • Provide details:

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Self Check In Kiosk was provided by 2 of the airlines (Air Asia and Citilink)

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Hand sanitizer is provided by the Airport in every area. The Airport also implement a sanitization process with disinfectant liquid after every last flights.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Airport Security Screening Officer checked all the id card & boarding pass from the passengers and all of the personels used PPE (Personal Protective Equipment) & handle all the passengers with physical distancing protocol.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • Check in counter using plexiglass acrylick to maintain the physical distancing with the passengers and after that at the Passenger Service Charge counter (also using plexiglass acrylick) the officer scan the barcode from the boarding pass.

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • Thermal Scan by the Port Health Office, to measure the passengers body temperature

  • Are passengers required to quarantine on arrival at the airport?
  • No. Except if the body temperature of the passenger is more than 38 degree celcius, the Port Health Officer will undergo furter test or assesment

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • All the cost for quarantine was provided by the government.

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • All passengers and all the drivers/meeters should follow the health protocols (using face mask/shield, maintain phisical distancing, etc)

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • Start from the pick up zone, and all the drivers/meeters should follow the health protocols (using face mask/shield, maintain phisical distancing, etc)

  • Are there any special pick-up or curbside arrangements in place?
  • No

  • Provide details:

  • Is physical distancing required or recommended in airport?
  • Yes

  • What is the required physical distance?
  • The minimum space is 1 m from each person.

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • There are spacing marks in every queue place (Entry gate, boarding gate, Check in Counter, Passenger Service Charge Counter, etc).

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • There are spacing marks in every escalator & elevator, only 4 or maximum 5 person in one elevator.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • The minimum space is 1 m from each person or spacing 1 seat from every passengers (the maximum total passengers is 70%).

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Yes, all the passenger-facing staff required to wear face mask and face shield.

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • Yes, all the passenger-facing staff required to wear hand gloves

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • Thermal scanning before entering the check in area.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Hand sanitizer is provided by the Airport in every area. The Airport also implement a sanitization process with disinfectant liquid after every last flights (all area of the terminal building such as restrooms, boarding gates, waiting lounges, check in area, lobby, etc and even at the cargo terminal area).

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Yes.

  • Provide details
  • There are spacing marks in every place such as Entry gate, boarding gate, Check in Counter, Passenger Service Charge Counter, There are spacing marks in every escalator & elevator, only 4 or maximum 5 person in one elevator, also there are spacing marks in every one seat on the passengers waiting lounge.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • The announcement is replaying every 15 minutes. There are also some signs of using face masks, washing hands, and videos of health campaign that played at the Lobby area.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • There are 20 points of Hand Sanitizer inside the Airport Terminal Building from frist floor to the third floor

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • The Port Health Office provided clinic at the departure and arrival area.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • Contact Center Angkasa Pura 172 as follows; Dial 172 Email cc172@ap1.co.id Live Chat www.ap1.co.id Twitter @angkasapura172 Facebook Page AngkasaPura172 Instagram @angkasapura172

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • Can be downloaded at the webisite of Lombok Airport https://lombok-airport.co.id/id

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Website https://lombok-airport.co.id/id Email humas.lop@ap1.co.od Facebook Page Lombok International Airport Instagram @lombokairport Twitter @LIA_AP1

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • The Airlines provided this.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • No

  • Provide details

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • The Chiller have filtration system through the AHU (Air Handling Unit)

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Few Times Socialization about COVID-19; 1. Socialization of Covid-19 Prevention on February 2020 2. Socialization of PM 56/2020 about the Penalty for the Airport Operators, Airlines, and all the tenants in the Airport on September 2020