Does the airport recommend passengers arrive earlier for international departures?
yes, 3 hours prior to departure for international flights based on regulation from ministry of Transportation (SE 13 2020 : Operational Transportasi Udara dalam Masa Kegiatan Masyarakat Produktif dan Aman dari Corona Virus Disease 2019 (COVID-19))
Does the airport recommend passengers arrive earlier for domestic departures?
yes, 3 hours prior to departure for domestic flights based on regulation from ministry of Transportation (SE 13 2020 : Operational Transportasi Udara dalam Masa Kegiatan Masyarakat Produktif dan Aman dari Corona Virus Disease 2019 (COVID-19))
Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
Yes
Provide details:
the public (non-passengers) are restricted from entering the departure and arrivals hall because people entering the restricted area must be checked by the security staffs
Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
Yes
Provide details:
unaccompanied minors or person with disabilities could enter the restricted area with approval from Airport Operation Center Head
Does the airport provide self-service kiosks for printing boarding pass and bag tag?
Yes
Provide details:
Self-service kiosks are available for printing boarding pass
Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
Yes
Provide details:
facility care staffs clean all stalls with anti-bacterial fluids regularly and the airport provide hand sanitizers near kiosk touch screens for all passengers
Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
No
Is the airport boarding process touchless i.e. biometric or e-gates?
No