Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Sam Ratulangi Airport (MDC)

Last Updated: Nov. 3, 2020, 3:52 a.m.

  • I Made Sutantra
  • +6281337303085
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • ap1.link/kkpmanado

  • Weblink to more information (who requires the declaration?)
  • https://manadoairport.co.id/covid19/#

  • Can the health declaration form be completed online?
  • No

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • Yes

  • Please provide details and/or supporting weblinks
  • ap1.link/kkpmanado

  • Are passengers required to carry a test certificate?
  • Yes

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • - Thermal Scan - E-Health Alert Card/HAC) - Rapid Test Result

  • Does the airport recommend passengers arrive earlier for international departures?
  • Yes

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • Yes

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Physical Distancing Masker User Hand Sanitizer

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Masker User Hand Sanitizer Before leaving, it is suggested to wash your hands

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Self-service kiosks for printing boarding pass and bag tag available at check in area

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • spraying disinfectant liquid regularly

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • No

  • Provide details:

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Provide details:

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • - Thermal Scan - E-Health Alert Card/HAC) - Rapid Test Result

  • Are passengers required to quarantine on arrival at the airport?
  • passengers can leave the airport after going through document checks and body temperature

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • a shelter is provided for passengers who have tested positive for the virus by health workers

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • passengers are required to wear masks and apply distance between other passengers

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • or drivers / collectors and greeters who meet / pick up incoming passengers, they are obliged to obey a medical examination

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • a special place for pick-up has been provided

  • Is physical distancing required or recommended in airport?
  • Yes

  • What is the required physical distance?
  • physical distance in the waiting room dan check in area of ​​1.2 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • there are signs on the floor for check-in, departure, security checks and in the waiting area

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • yes, available physical distancing rules in place for elevators, escalators, and moving walkways

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • No

  • Provide details:

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • No

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • all check-in counter officers and customer service officers as well as all concessionary employees use a face shield

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • all check-in counter officers, Security officer, Customer service officers as well as all concessionary employees use a face shield

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • all officers go through body temperature checks and regular PCR and rapid checks

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • spraying of disinfectant liquid has been carried out periodically from the office area, toilet, and all terminal areas

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Yes

  • Provide details
  • Passenger seats in the waiting room area have been marked with the distance between the passengers

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • have been following digital TV and have announced related social distancing periodically (5-10 minutes)

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • available in the Check-in area, waiting room, domestic arrivals and international arrivals as well as office areas

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • There is a clinic room in the waiting room by health quarantine officers, inside the administrative office area and the Indonesian Air Force Hospital

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • there is a covid 19 delivery assistance channel through the port health office

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • service facilities available to show the location area in the form of digital way findding

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • available social media such as Instagram, Facebook, Twitter and Youtube Sam Ratulangi Airport Manado

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • customer service officers before serving passengers with special needs using complete personal protective equipment and spraying disinfectant at wheelchair facilities before and after using them

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • No

  • Provide details

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • No

  • Provide details

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • No

  • Provide details