Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Syamsuddin Noor Airport (BDJ)

Last Updated: Nov. 3, 2020, 11:18 a.m.

  • Heriyana -
  • +62 8115006104
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • https://inahac.kemkes.go.id/

  • Weblink to more information (who requires the declaration?)
  • Weblink to more information: https://inahac.kemkes.go.id/ who requires the declaration? All passenggers

  • Can the health declaration form be completed online?
  • Yes

  • Please provide a weblink to the health declaration information/form
  • https://inahac.kemkes.go.id/home/landing https://play.google.com/store/apps/details?id=com.kemenkes.inahac support for app store and google play

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • Yes

  • Please provide details and/or supporting weblinks
  • https://inahac.kemkes.go.id

  • Are passengers required to carry a test certificate?
  • Yes

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • 1. - PCR - Swab (Polymerase Chain Reaction) - Rapid Test - Serology Testing 2. Required For All Passengers

  • Does the airport recommend passengers arrive earlier for international departures?
  • -

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • Yes, 3 hours prior to departure for domestic flights based on regulation from Ministry of Transportation (SE 13 2020 : Operasional Transportasi Udara dalam Masa Kegiatan Masyarakat Produktif dan Aman dari Corona Virus Disease 2019 (COVID-19))

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Non passengers are only allowed to enter up to the public area (departure lobby, and the arrival terminal ), because people entering the restricted area must be checked by the security staffs

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Unaccompanied Minors or persons with disabilities could enter up to the holding area (waiting area for Unaccompanied Minors or persons)

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • self-service kiosks machines are avaliables for printing boarding pass

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Facility care staffs clean all stalls with anti-bacterial fluids regularly

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • No

  • Provide details:

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Provide details:

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • Arrival passengers have to submit Health Alert Card (HAC) or show e-HAC (on their smartphone) to Health Quarantine staff. The body temperature of the arrival passengers is measured through the thermal scanner screen.

  • Are passengers required to quarantine on arrival at the airport?
  • not, but passengers are encouraged to self-isolate

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • -

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • electronic health card scanning, sanitizing chamber, hand sanitizer, hand wash sink, face covering

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • No

  • Provide details:

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • Drivers/meeters and greeters could enter line 1 to pick-up for persons with disabilities or Very Important Person (VIP)

  • Is physical distancing required or recommended in airport?
  • Yes

  • What is the required physical distance?
  • space 1.5m

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • There are yellow lines as marks on floors to guide passengers (space 1.5m)

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • marks on lift

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • physical distancing on passenger chairs, passenger queque, tenant, garbarata, etc with marks on chair, f n b table, and floor to guide passenger

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • all passenger facing staff required to using face covering (mask, face shield)

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • all passenger facing staff required to using hand gloves

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • All staffs who enter the airport are subjected for temperature screening

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • cleaning process in response to the issue including frequently scheduled cleaning process and provide hand sanitizers on departure and arrival area

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • yes

  • Provide details
  • There are marking on seats at departure, arrival and tenant area

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • we do announcements every 15 minutes to remind everyone to follow the health protocols, there are signage across the airport

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • we provide hand-sanitizing stations in arrival and departure area

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • There is a health quarantine office for medical assistance equipped with ambulance facilities, located on departure lobby

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • -

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • we provide wayfinding indoor maps for passengers located on check in area

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Yes, social media {instagram : @syamsudinnoorairport, twitter: @bdjairport} , website {https://syamsudinnoor-airport.co.id}, , and live chat 24 hours are available as well as the latest updates regularly on the @ap_airports Instagram account

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Passengers with disabilities could borrow a wheelchair & boogie car from the customer services PT Angkasa Pura I

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • No

  • Provide details

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Yes, there's Air Handling Unit (AHU) in air conditioner system to perform one or more of the functions of circulating, cleaning, and filtrating the air

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • No

  • Provide details