Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Johor Bahru Airport (JHB)

Last Updated: Oct. 8, 2020, 11:57 a.m.

  • Nurul Ain Fatihah Ibrahim
  • +60 75994500
  • Airport Website
  • Airport COVID 19 Website

  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Weblink to the health declaration form

  • Weblink to more information (who requires the declaration?)

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • 1) Body temperature screening before entering the terminal building conducted by security personnel. 2) Body temperature screening before entering departure hall by the airlines staff. 3) Body temperature screening for arriving passengers conducted by Health Dept. Officers.

  • Does the airport recommend passengers arrive earlier for international departures?
  • Yes. At least 4 hours before departure time. However, Malaysia borders are still closed and all international flights from and into Johor Bahru are currently suspended until further notice.

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • Yes. At least 3 hours before departure time.

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Public visitors are restricted from entering the departure and arrival hall. However, they are allowed to enter the terminal building (public concourse). All visitors are required to undergo body temperature screening at the entrance of the terminal and to register through Government's contact tracing application - MySejahtera. Only those with body temperature below 37.5 degree celcius are allowed to enter the terminal building.

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • Yes

  • Provide details:
  • Required to undergo similar process as above.

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • The kiosks are provided by the airline and is applicable for AirAsia flights only.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Yes and to minimize contact, the airline has implemented contactless service at the self-checkin kiosks.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Usage of E-boarding pass is encouraged.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Provide details:

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • Subject to Ministry of Health Malaysia's requirement, passengers from red zone areas (high-risk areas with more than 41 COVID-19 positive cases) are required to undergo health assessment and Covid-19 swab test carried out by the Health Officers upon arrival.

  • Are passengers required to quarantine on arrival at the airport?
  • Subject to Ministry of Health’s requirement, passengers from the red zone areas are required to undergo the 14-days quarantine procedure.

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • Yes

  • Provide details:
  • Yes

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • Specifically for passengers arriving from red-zone areas, after going through the health assessment procedure, passengers will be exiting through a special dedicated lane (separate from other passengers) into a special vehicle arranged by the local authority.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • Public visitors are allowed into the terminal public concourse area.

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • Yes

  • Provide details:
  • Drivers, meters and greeters must undergo body temperature screening and register via Government’s contact tracing Apps, MySejahtera before being allowed to enter the terminal public concourse area.

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • Arranged by the Department of Health.

  • Is physical distancing required or recommended in airport?
  • Yes

  • What is the required physical distance?
  • Minimum of 1.0 meter.

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Minimum of 1.0 meter.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • Minimum of 1.0 meter.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • No

  • Provide details:

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • All passengers, visitors and staff are required to wear face mask at all time within the airport terminal buidling and pick-up and drop-off areas.

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • Applicable to security personnel

  • Are passenger-facing staff subject to health screening?
  • Yes

  • Provide details
  • Body temperature check is conducted daily before entering the terminal building.

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Cleaning and disinfection after every flight at all areas especially with high-human contacts in accordance with the guidelines and procedures issued by Government Authorities.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Yes

  • Provide details
  • All seatings at waiting hall, F&B outlets and common area are marked with physical distancing marker of at least 1.0 meter and to comply with the guideline and procedure issued by the Government Authorities.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Regular reminders via public announcement at every 30 minutes interval, FIDS screens and standees at strategic locations.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Available across the terminal building.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • Medical facility is available inside the terminal building and medical crew by the Ministry of Health are on standby during the operations hours.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • Contact customer service line at +607 599 4500 /information counter

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • No

  • Provide details

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Via official website and social media channels.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Special handling services are provided by the airlines and request should be made in advance during booking or check-in. The airport provides complimentary wheelchair for usage on the landside area.

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Takeaway option is available at all F&B outlets and some offer delivery services.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Periodic maintenance on the HVAC system including ventilation filtration system by using a steam cleaning method to disinfect the coils and AHUs.

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Trainings were provided by Department of Health to enhance awareness on COVID-19, risk of transmission and measures of prevention to all staff.