Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Brisbane International Airport (BNE)

Last Updated: Aug. 4, 2020, 2:58 a.m.

  • Maddison Charteris
  • 0466322485
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • Yes

  • Please provide details and/or supporting weblinks
  • At this time, the provision of a negative COVID-19 testing result is required by certain airlines (e.g. Emirates) departing from BNE. Passengers travelling with Emirates should have evidence of their negative upon check-in. For more information, see: https://www.emirates.com/au/english/help/flying-to-and-from-dubai/tourists-travelling-to-dubai/

  • Are passengers required to carry a test certificate?
  • Yes

  • Are passengers required to undergo any health tests or screening?
  • Yes

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?
  • Health screening at the terminal is at the discretion of organisations and/or as per national standards for international travel. At this time, Brisbane Airport is not the facilitator of this testing, it remains the responsibility of airlines or third party service providers. Passengers travelling to the Pacific Islands (including Papua New Guinea), and Singapore must undergo health screening prior to check-in at the International Terminal. In terms of Domestic travel, certain mining organisations have implemented health screening prior to check-in.

  • Does the airport recommend passengers arrive earlier for international departures?
  • No

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • No

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • Yes

  • Provide details:
  • Brisbane Airport has implemented protocols to restrict public and media access to the Level 2 Arrivals area at the International Terminal. In addition, non-travelling members of the public are encouraged to not pass the screening point at the Domestic Terminal (i.e. to stay on Level 1).

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • No

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • As part of Brisbane Airport's COVIDSafe plan, these facilities are currently not in use at the International Terminal, though are available. At the Domestic, self-service kiosks remain operational.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Sanitation stations (hand sanitiser stations) are available for all passengers prior to, and following, the use of kiosk touch screens.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • The security screening process at BNE, does not require the exchange or handling of documentation. The exchange/handling of documentation occurs at the international border processing point, post screening where passengers are able to utilise touchless Smart Gates.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • E-Gates are available to passengers from eligible countries. For more information, see here: https://www.abf.gov.au/entering-and-leaving-australia/smartgates/arrivals

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • All international arrivals are met by a Queensland Health Representative for temperature testing and health screening, prior to being escorted to a designated quarantine facility.

  • Are passengers required to quarantine on arrival at the airport?
  • 14

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • Yes

  • Provide details:
  • Passengers undergoing mandatory quarantine at a designated facility upon arrival in Queensland are required to cover costs associated with their stay. Further information in relation to this, is available here: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/protect-yourself-others/quarantine.

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • There are a number of measures in place at BNE to mitigate the spread of COVID-19 such as: sanitation stations, trolley wipes and the provision of masks for international arriving passengers.

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • Members of the public and media prohibited from accessing Level 2 (arrivals) at BNE International Terminal as all arriving passengers are escorted to a government-mandated facility upon their arrival.At the Domestic Terminal, meeters & greeters and drivers are discouraged from going past security, though this is not prohibited.

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • Any international passengers exempt from Quarantine are required to be picked up (either by rideshare, taxi or private) on Level 4 (departures).

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.5 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Floor decals have been placed 1.5 metres apart in key queuing areas throughout both international and domestic terminals.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • All elevators within both international and domestic terminals have signage indicated the maximum number of occupants based on social distancing guidelines.

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • Reduced capacity on all BNE shuttle buses to facilitate social distancing guidelines.

  • Are passengers required to wear face coverings?
  • No

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • Both Brisbane Airport Corporation and Department of Agriculture have implemented company policies to mandate staff within passenger-facing roles to wear PPE.

  • Are passenger-facing staff required to wear gloves?
  • Yes

  • Provide details
  • Both Brisbane Airport Corporation, Department of Agriculture and Australian Border Force have implemented company policies to mandate staff within passenger-facing roles to wear PPE.

  • Are passenger-facing staff subject to health screening?
  • No

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • As part of the COVIDSafe plan for Brisbane Airport a detailed assessment has been carried out of cleaning duties in buildings and transfer buses managed by BAC.Following the guidance set out in the How to clean and disinfect your workplace document, produced by Safe Work Australia, BAC has implemented all recommendations and made changes to current practices as required, especially with regards to the type of cleaning chemical used and frequency of sanitation of high touch surfaces, public areas, toilets, and food courts. Cleaning equipment such as vacuum cleaners were also assessed and confirmed to be fitted with High Efficiency Particulate Air (HEPA) filters.As well as spot cleaning/sanitising on two hourly cycles across the terminals, BAC undertakes deep cleaning every night.We understand people may be concerned about using handrails, however we encourage the use of these for your safety when using stairs and escalators. Touchless hand sanitiser stations are located in close proximity to these areas for your peace of mind.Everyone has a role to play in keeping safe and we encourage travellers and visitors to use the free sanitation wipes and sanitation stations located throughout the terminal to help minimise cross infection, and to follow good hygiene practices by washing your hands after being in any public space. BAC transfer buses undergo regular surface cleaning, including using an antimicrobial shield that forms an invisible barrier on all surfaces and the air-conditioning system to sanitise and eliminate microbes and bacteria. There is also a hand sanitizer dispenser at the entry of each bus which passengers are encouraged to use on entry and exit.

  • Has the airport implemented physical distancing detection technology?
  • Yes

  • Provide details
  • Xovis (passenger flow management system) has been implemented at the International Terminal.

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas, Airport lounges, Other retail activities

  • Provide details
  • Seating has been removed in the above areas to facilitate and encourage social distancing. Airline lounges remain closed following the Government's guidelines in response to COVID19.

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Both static and digital signage has been implemented throughout both International and Domestic Terminals, with the key message Leave Space. Stay Safe. PA announcements have been implemented as per the wording scripted by the Australian Airports Association (AAA) and cycles in public areas of both terminals every 20 minutes.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Automated hand sanitising stations are installed at key touch points throughout both terminals and carparks.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • A medical facility is available at the Skygate Precinct at Brisbane Airport (approximately 10 minutes from terminals).

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • Passengers or consumers can contact BNE regarding their queries or concerns via Reception (07 3406 3000) or via email on feedback@bne.com.au. These channels are not specific to COVID-19, though are available and able to answer queries.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • Yes

  • Provide details
  • For Chinese-speaking passengers, a WeChat mini program is available. Though, maps of both terminals are available on the BNE website (www.bne.com.au).

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • BNE utilises Facebook, Twitter, Instagram and WeChat to disseminate information to the travelling public. In addition, these updates are generally uploaded to the website's COVID page instantaneously.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • Brisbane Airport participates in the Hidden Disability program. For more information, see: https://www.bne.com.au/passenger/passenger-information/special-assistance/hidden-disabilities

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • Yes

  • Provide details
  • Vending machines with hot and cold food options, snack foods and a variety of beverages are available at the International Terminal. At the Domestic Terminal, vending machines with snack foods and beverages are available to passengers.

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • Yes

  • Provide details
  • Yes

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • All BAC staff were required to undertake return to work online training, as well as PPE and COVIDSafe training for those working within the terminals.