Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Cairns Airport (CNS)

Last Updated: Sept. 20, 2020, 10:10 p.m.

  • Alicia Prince
  • 61 417 634 353
  • Airport Website
  • Airport COVID 19 Website

  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • Yes

  • Weblink to the health declaration form
  • www.qld.gov.au/border-pass

  • Weblink to more information (who requires the declaration?)
  • www.covid19.qld.gov.au/government-actions/border-closing

  • Can the health declaration form be completed online?
  • Yes

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Are passengers required to undergo any health tests or screening?
  • No

  • Does the airport recommend passengers arrive earlier for international departures?
  • No

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • No

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • No

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Qantas & Jetstar owned and operated

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • No

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • No documentations required for domestic passengers

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • Yes

  • Provide details:
  • Boarding passes / mobile phones are scanned at departure gates

  • Are e-gates available at immigration entry points?
  • Yes

  • Provide details:
  • Smart Gates in operation

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • Health declaration and temperature checks

  • Are passengers required to quarantine on arrival at the airport?
  • 14

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • Yes

  • Provide details:
  • Hotel, meals and transport to be paid for by the customer

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • Yes

  • Provide details:
  • escort to awaiting bus transport

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • Yes

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • Awaiting bus transport kerbside. Passenger escorted by Queensland Police

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.5 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • indicating 1.5 metre separation

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • Yes

  • Provide details:
  • 1.5 metre separation, numbers limited in lifts

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • No

  • Are passengers required to wear face coverings?
  • No

  • Does the airport provide face coverings?
  • Yes

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • No

  • Are passenger-facing staff required to wear gloves?
  • No

  • Are passenger-facing staff subject to health screening?
  • No

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Increased cleaning rotations, high touch points identified and addressed. Hospital grade antiseptic used.

  • Has the airport implemented physical distancing detection technology?
  • No

  • Has seating been adapted to support physical distancing in the following areas?
  • Boarding areas, Dining areas, Airport lounges, Other retail activities

  • Provide details
  • floor & table decals installed

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Regular social distancing and hygiene messages over PA. Static and digital signage displayed throughout the terminal.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Hand sanitiser stations provided throughout the terminal.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • Several clinics located within 4 kilometres of airport.

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • www.health.qld.gov.au/

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • No

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Social media: Facebook, website, Instagram

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • Yes

  • Provide details
  • www.cairnsairport.com.au/home/access-for-all/

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • No

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • No

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • CovidSafePlan for all Cairns Airport Staff