Check & Fly

Be prepared for your next flight by checking the health and safety measures at your departure and arrival airports.

Information provided through this service is provided directly by airports. ACI accepts no responsibility for the accuracy or validity of the information provided by this service, nor liability for actions or consequences arising from the use of the information.

Melbourne Airport (MEL)

Last Updated: Oct. 9, 2020, 11:19 a.m.

  • Kelly Course
  • +61 392971690
  • Airport Website
  • Airport COVID 19 Website
  • Are passengers required to complete a government or airport issued pre-travel health declaration form?
  • No

  • Weblink to the health declaration form

  • Weblink to more information (who requires the declaration?)

  • Can the health declaration form be completed online?
  • No

  • Please provide a weblink to the health declaration information/form

  • Are passengers required to undergo a test for COVID-19 before starting their journey?
  • No

  • Please provide details and/or supporting weblinks

  • Are passengers required to carry a test certificate?
  • No

  • Are passengers required to undergo any health tests or screening?
  • No

  • Provide details: What type of screening is required? By whom is the screening conducted? Is screening for all passengers or for specific airlines?

  • Does the airport recommend passengers arrive earlier for international departures?
  • Melbourne Airport recommends travellers check with their airline for the opening time for Check-in processes and any other measures that they may be required to undertake.

  • Does the airport recommend passengers arrive earlier for domestic departures?
  • Melbourne Airport recommends travellers check with their airline for the opening time for Check-in processes and any other measures that they may be required to undertake.

  • Is the public (non-passengers) restricted from entering the public areas of the airport (e.g. departures, arrivals hall)?
  • No

  • Provide details:

  • Are exceptions made for accompanying persons assisting minors traveling alone or persons with disabilities, including those with reduced mobility?
  • No

  • Provide details:

  • Does the airport provide self-service kiosks for printing boarding pass and bag tag?
  • Yes

  • Provide details:
  • Self-Service kiosks are available across all domestic terminals at Melbourne Airport.Some international airlines also offer the opportunity to use self-service kiosks, travellers should check with their airline prior to travel to see if this service is available.

  • Does the airport implement a sanitization process for kiosk touch screens to enable the disinfection of the screen between each use?
  • Yes

  • Provide details:
  • Alcohol wipes and sanitisers have been placed for travellers to use before and after interacting with the kiosk.

  • Is the access to airport checkpoint security touchless/does it reduce the need for document exchange/handling?
  • Yes

  • Provide details:
  • Smart gates are in place for International travellers to scan their boarding pass or mobile device to access the security area.There are currently no requirements to provide documentation at domestic security points.

  • Is the airport boarding process touchless i.e. biometric or e-gates?
  • No

  • Provide details:

  • Are e-gates available at immigration entry points?
  • No

  • Provide details:

  • Are passengers required to undergo any health tests on arrival?
  • Yes

  • Provide details:
  • All international arrivals undertake a temperature check on arrival, this is conducted by the Department of Health and Human Services.

  • Are passengers required to quarantine on arrival at the airport?
  • All arriving international passengers must undertake mandatory quarantine for 14 days. This is currently funded by Government and travellers are transported from the Airport to their accommodation.

  • If airport-quarantine does the passenger bear hotel and other related costs, e.g. meals, transportation, etc.?
  • No

  • Provide details:
  • All arriving international passengers must undertake mandatory quarantine for 14 days. This is currently funded by Government and travellers are transported from the Airport to their accommodation.

  • What, if any, protocols and precautions are in place for arriving passengers who are exiting the landside area?
  • No

  • Provide details:

  • Are drivers/meeters and greeters allowed to meet arriving passengers inside the terminal building?
  • Yes

  • Provide details:
  • Mandatory quarantine requirements mean that internationally arriving travellers are unable to be met by meeters or greeters. Internationally departing travellers as well as arriving and departing domestic travellers are recommended to be farewelled and met in car park facilities. Residents of Victoria are required to adhere to stay at home restrictions.

  • Are there any specific measures for drivers/meeters and greeters meeting/collecting arriving passengers? (e.g., subject to health screening)
  • No

  • Provide details:

  • Are there any special pick-up or curbside arrangements in place?
  • Yes

  • Provide details:
  • Normal social distancing protocols are to be adhered to. Drivers are requested to remain in vehicles whilst waiting for travellers.

  • Is physical distancing required in airport?
  • Yes

  • What is the required physical distance?
  • 1.5 meters

  • Are there spacing marks on floors to guide passengers?
  • Yes

  • Provide details:
  • Decals are in place for all queuing areas across the airport to remind travellers and visitors of the need to socially distance.

  • Are physical distancing rules in place for elevators, escalators, and moving walkways?
  • No

  • Provide details:

  • Are limitations set for number of passengers on airport public ground transportation, e.g. shuttle busses, airport transit systems, etc.?
  • Yes

  • Provide details:
  • Ground transport vehicles have been limited in their capacity to meet social distancing requirements.

  • Are passengers required to wear face coverings?
  • Yes

  • Does the airport provide face coverings?
  • No

  • Can face coverings be purchased at the airport?
  • Yes

  • Are passengers required to wear gloves?
  • No

  • Are passenger-facing staff required to wear face coverings?
  • Yes

  • Provide details
  • It is a mandatory requirement for all people in Victoria to wear a fitted face mask.

  • Are passenger-facing staff required to wear gloves?
  • No

  • Provide details

  • Are passenger-facing staff subject to health screening?
  • No

  • Provide details

  • What special COVID-19 cleaning/sterilization measures has the airport implemented? Provide details for areas such as restrooms, boarding areas, dining areas, etc.?
  • Increased cleaning frequencies across high traveller touch points, this includes bathroom facilities and lifts, travellators and door handles

  • Has the airport implemented physical distancing detection technology?
  • No

  • Provide details

  • Has seating been adapted to support physical distancing in the following areas?
  • Signage has been placed on all seating across the airport to promote distancing.

  • Provide details
  • Signage is in place at all seating areas to promote distancing. Dining and retail facilities restricted based on size of tenancy in line with local government requirements. Airport lounges are closed at this time

  • Does the airport provide signage and announcements via PA system to encourage physical distancing measures in place?
  • Yes

  • Provide details
  • Over 4000 decals have been installed across the airport along with digital and static signage. Automated public address calls are made every 30 minutes.

  • Does the airport provide hand-sanitizing stations?
  • Yes

  • Provide details
  • Over 400 sanitiser dispensers have been installed across the airport precinct, as well as alcohol based wipes at baggage collection areas.

  • Is there a medical clinic located in or near the airport terminal/facility?
  • Yes

  • Provide details
  • A Doctors office is on site in Terminal 1

  • Does the airport provide a helpline to report COVID-19 concerns?
  • Yes

  • Provide details
  • Melbourne Airport operates a 24/7 Operations Centre for staff to report any concerns related to COVID-19.

  • Does the airport app, airlines app, or other third-party apps provide wayfinding indoor maps for passengers?
  • No

  • Provide details

  • Is there any mechanism, such as social media or mobile apps, to disseminate information to the travelling public?
  • Yes

  • Provide details
  • Melbourne Airport actively utilises social media to provide frequent updates to travellers around changes to facilities and government advice.

  • Are there any other particular processes in place to assist passengers with reduced mobility (wheelchair) or passengers with disabilities?
  • No

  • Provide details

  • Does the airport provide self-service dining options, where passengers have limited contact with retail, food and beverage staff?
  • No

  • Provide details

  • Does the airport have a ventilation filtration system that recycles air on a regular basis?
  • No

  • Provide details

  • Does the airport offer any staff training program, relating to health or COVID-19?
  • Yes

  • Provide details
  • Melbourne Airport has provided COVID-19 specific return to work programs.